Global Furniture Group

Customer Care Representative

Global Furniture Group

full-time

Posted on:

Location Type: Office

Location: Buford • United States

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Salary

💰 $21 - $24 per hour

Job Level

Junior

About the role

  • Answer general Customer Questions via Email and Phone
  • Demonstrate the skills and product knowledge required to perform job functions
  • Knowledge and use of electronic catalog and Global website
  • Learn to navigate the AS400
  • Support Customer Care Operations for Dealers and Territory Managers
  • Process Demo requests
  • Check order status/electronic orders
  • Check inventory
  • Provide product information and pricing
  • Process credits, return authorizations and factory charge backs
  • Process Parts Express, Warranty and Replacement Orders
  • Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services
  • Process Order Addendums
  • Track shipments
  • Research and resolve customer inquiries
  • Review appropriate daily reports
  • Follow and adhere to department/company guidelines
  • Daily check-in with Customer Care Supervisor
  • Attend weekly Teams meetings with Supervisor
  • Working to meet Time to Reply Average for response time
  • Escalate open issues with no response to supervisor
  • Maintain an open issue log
  • Participate in all Global Teams training meetings
  • Other duties as assigned

Requirements

  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training
  • Articulate email, fax and verbally communicate in a clear and concise manner
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Define problems, collect data, establish facts, and draw valid conclusions
  • Interpret an extensive variety of technical instructions in mathematical or diagram form
Benefits
  • Paid Time Off
  • Holiday Pay
  • Medical/Prescription Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Accounts (HSA)
  • Company-Paid Life and AD+D Insurance
  • Company Sponsored Long-term Disability
  • Short-term Disability
  • Voluntary Life Insurance
  • Employee Assistance Program (EAP)
  • Critical Illness and Accidental Injury Insurance
  • FSA
  • 401(k) & Roth 401(k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AS400electronic catalogorder processinginventory managementcustomer inquiry resolutiondata analysisreport writingmathematical calculationstechnical instruction interpretation
Soft Skills
clear communicationproblem-solvingteam collaborationcustomer serviceattention to detailtime managementactive listeningadaptabilityarticulation
Certifications
high school diplomaGED