Global Credit Union

Consumer Lending Operations Servicing Officer I, II, III

Global Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Anchorage • Alaska • United States

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Salary

💰 $53,226 - $99,908 per year

About the role

  • Process branch and department requests, support all consumer lending departments on non-production items
  • Comply with all applicable laws, rules, regulations, policies, and procedures applicable and related credit union activities
  • Understand and maintain a knowledge of all Consumer lending programs
  • Daily, review and analyze assigned reports to identify loan errors
  • Take corrective action as needed
  • Effectively communicate, orally and in writing, with members, dealers and others within the credit union regarding loan documentation or the deficiency thereof
  • Respond to all phone, mail, email and system generated inquiries regarding post loan closing and financial transactions
  • Perform maintenance functions, including but not limited to, file maintenance updates in various systems
  • Notify dealers of short payoffs and dealer reserves owed; actively follow up, via letters and calls, to collect the outstanding reserves
  • Perform additional research and contact makers as needed regarding aftermarket product contact refunds, IVR Payments, Short Payoffs, and other negotiable items
  • Complete CRM requests by following up with members, performing file maintenance and preparing letters upon request
  • Provide prompt, professional, helpful, knowledgeable and courteous member service
  • Perform other duties as assigned

Requirements

  • High school graduate or equivalent
  • Two years Consumer Lending, Title or Office Administration experience which includes direct customer contact
  • Must be self-motivated, resourceful, and possess excellent organizational, verbal and written communication skills
  • Attention to detail and problem-solving abilities required
  • Must have strong personality traits to handle complex and adverse situations
  • Proficient in use of computer, Word and Excel
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Consumer LendingFile MaintenanceLoan DocumentationProblem-SolvingData AnalysisReport ReviewCustomer Service
Soft Skills
Attention to DetailOrganizational SkillsVerbal CommunicationWritten CommunicationSelf-MotivatedResourcefulStrong Personality Traits