Global Credit Union

Fraud Operations Specialist, Senior

Global Credit Union

full-time

Posted on:

Location Type: Office

Location: Anchorage • Alaska • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $45,633 - $66,624 per year

Job Level

Senior

About the role

  • Perform activities in support of Fraud department
  • Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation
  • Create and maintain complete and accurate case files including evidence and interview summary in the case management system
  • Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc.
  • Create affidavits and send to branches/members with support documentation
  • Process inbound mail for Fraud Operations
  • Locate surveillance and review recorded calls to support investigations
  • Create and send collection letters to other financial institutions to mitigate loss
  • Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft
  • Perform other duties as assigned

Requirements

  • High school graduate or equivalent
  • Self-motivated team player with ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties
  • Strong oral and written communication skills
  • General knowledge of financial transactions
  • Comfortable with technology
  • Ability to understand and apply regulations and procedures to case evaluations
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementinvestigative toolsdocument managementaffidavit creationfinancial transaction knowledgesurveillance reviewcase file maintenanceevidence documentationissue resolution
Soft Skills
self-motivatedteam playeroral communicationwritten communicationproblem-solvinginterpersonal skillsconfidence buildingcooperationadaptability
Certifications
high school diploma or equivalent