Global Credit Union

Research Specialist, Senior

Global Credit Union

full-time

Posted on:

Location Type: Office

Location: Anchorage • Alaska • United States

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Salary

💰 $40,241 - $57,142 per year

Job Level

Senior

About the role

  • Research inquiries and resolve account problems
  • Process account verifications while ensuring proper member authorization
  • Process research requests and retrieve credit union records in support of credit union operations or in compliance with authorized requests
  • Provide account status letters and documents as required
  • Provide Quickshot reports to lending departments upon request
  • Provide support and technical assistance to branches and other departments
  • Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel
  • Research accounts with incorrect addresses and accounts classified as abandoned
  • Contact members to obtain the correct address or communicate special instructions regarding the account in question
  • Perform transaction adjustments and complete file maintenance as appropriate to each situation
  • Performs other duties as assigned

Requirements

  • High School graduate or equivalent
  • Must have the ability to clearly and effectively communicate with members and employees on complex account issues
  • The position requires an aptitude for math and general accounting
  • The ability to work with limited supervision, solve problems, display good judgment, and pay attention to detail is also required
  • Must be well organized and able to adapt to new policies and procedures
  • One of year experience with this credit union preferred
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account verificationtransaction adjustmentsfile maintenancemath skillsgeneral accounting
Soft skills
communicationproblem-solvingjudgmentattention to detailorganizational skillsadaptability
Certifications
High School diploma or equivalent