Global Credit Union

Research Specialist I, II, III, Senior

Global Credit Union

full-time

Posted on:

Location Type: Office

Location: Anchorage • Alaska • United States

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Salary

💰 $40,241 - $73,191 per year

Job Level

Senior

About the role

  • Research inquiries and resolve account problems.
  • Process account verifications while ensuring proper member authorization.
  • Process research requests and retrieve credit union records in support of credit union operations or in compliance with authorized requests.
  • Provide account status letters and documents as required.
  • Provide Quickshot reports to lending departments upon request.
  • Provide support and technical assistance to branches and other departments.
  • Perform progressively responsible duties to include, Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel.
  • Research accounts with incorrect addresses and accounts classified as abandoned.
  • Contact members to obtain the correct address or communicate special instructions regarding the account in question.
  • Be familiar with credit union policies and operational procedures of other credit union departments as they apply to the situation under review.
  • Perform transaction adjustments and complete file maintenance as appropriate to each situation.

Requirements

  • High School graduate or equivalent
  • Must have the ability to clearly and effectively communicate with members and employees on complex account issues
  • The position requires an aptitude for math and general accounting.
  • The ability to work with limited supervision, solve problems, display good judgment, and pay attention to detail is also required
  • Must be well organized and able to adapt to new policies and procedures.
  • One of year experience with this credit union preferred.
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account verificationtransaction adjustmentsfile maintenanceresearch inquiriescredit union operationsmath skillsgeneral accounting
Soft skills
communicationproblem-solvingjudgmentattention to detailorganizational skillsadaptability
Certifications
High School diploma