Global Climate Innovation Coalition

Customer Success Manager

• Own, plan, and guide the end-to-end rollout of TRUCE Family for new customers
• Serve as the primary point of contact during the implementation and activation phase
• Lead kickoff calls, define implementation plans, and manage timelines to launch
• Deliver live and virtual training sessions for administrators, educators, counselors, and families
• Own the customer relationship post-implementation through adoption, engagement, renewal, and growth
• Design, document, and codify TRUCE Family's onboarding and implementation processes
• Act as the voice of the customer internally, sharing insights to inform product and program improvements

Implementation, Customer Success Manager