Implementation, Customer Success Manager

Global Climate Innovation Coalition

Implementation & Customer Success Manager guiding onboarding and ongoing success of TRUCE Family customers. Leading training sessions and customer engagement for education-focused technology solutions.

Posted 5/1/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Own, plan, and guide the end-to-end rollout of TRUCE Family for new customers
Serve as the primary point of contact during the implementation and activation phase
Lead kickoff calls, define implementation plans, and manage timelines to launch
Deliver live and virtual training sessions for administrators, educators, counselors, and families
Own the customer relationship post-implementation through adoption, engagement, renewal, and growth
Design, document, and codify TRUCE Family's onboarding and implementation processes
Act as the voice of the customer internally, sharing insights to inform product and program improvements

Requirements

What you’ll need

3+ years of experience in implementation, customer success, onboarding, training, or account management
Experience working with SaaS products, digital programs, or technology-enabled services
Strong project management and organizational skills
Comfort leading calls, trainings, and presentations with diverse stakeholder groups
Excellent communication skills and a relationship-first mindset

Benefits

Comp & perks

Competitive salary with performance-based incentives
Medical, dental, and vision insurance
401(k) with company match
Paid time off, holidays, and float days
Fully remote work environment
Professional development and career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

implementationonboardingcustomer successtrainingaccount managementproject managementSaaS productsdigital programstechnology-enabled services

Soft Skills

organizational skillscommunication skillsrelationship managementleadershippresentation skillsstakeholder engagement