ServiceNow Business Analyst
Global Channel Management, Inc.
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $59 - $60 per hour
About the role
- Collaborate with business stakeholders to understand their needs
- Document detailed business requirements for ServiceNow solutions
- Participate in sprint planning, retrospectives, and daily stand-ups
Requirements
- 5+ years of experience as a ServiceNow Business Analyst
- At least 3 years specifically focused on ServiceNow implementations and process automation
- Experience working in Agile/Scrum environments
- Knowledge of ServiceNow integrations (REST/SOAP) and data management
- Familiarity with ServiceNow CSM features
- Experience configuring and optimizing customer service processes
- Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics
- Experience with data migration and integration projects involving ServiceNow
- Understanding of cloud technologies (AWS, Azure)
- Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB
- Strong ability to analyze business requirements, model processes, and translate them into technical specifications
- Proficiency in creating user stories, workflows, and process documentation
- A solid understanding of ITIL frameworks
- ServiceNow Certified System Administrator (CSA) certification required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowprocess automationAgileScrumRESTSOAPdata managementFlow DesignerVirtual AgentPerformance Analytics
Soft Skills
collaborationbusiness analysisprocess modelingtechnical specification translationuser story creationworkflow documentation
Certifications
ServiceNow Certified System Administrator (CSA)