ServiceNow Business Analyst
Global Channel Management, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $59 - $60 per hour
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudITSMServiceNowSOAP
About the role
- Collaborate with business stakeholders to understand their needs
- Document detailed business requirements for ServiceNow solutions
- Participate in sprint planning, retrospectives, and daily stand-ups
Requirements
- 5+ years of experience as a ServiceNow Business Analyst
- At least 3 years specifically focused on ServiceNow implementations and process automation
- Experience working in Agile/Scrum environments
- Knowledge of ServiceNow integrations (REST/SOAP) and data management
- Familiarity with ServiceNow CSM features
- Experience configuring and optimizing customer service processes
- Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics
- Experience with data migration and integration projects involving ServiceNow
- Understanding of cloud technologies (AWS, Azure)
- Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB
- Strong ability to analyze business requirements, model processes, and translate them into technical specifications
- Proficiency in creating user stories, workflows, and process documentation
- A solid understanding of ITIL frameworks
- ServiceNow Certified System Administrator (CSA) certification required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowprocess automationAgileScrumRESTSOAPdata managementFlow DesignerVirtual AgentPerformance Analytics
Soft skills
collaborationbusiness analysisprocess modelingtechnical specification translationuser story creationworkflow documentation
Certifications
ServiceNow Certified System Administrator (CSA)