Global Behavior Education Alliance, LLC

Support Engineer

• Takes direction/supervision from management
• Responds to client inquiries
• Provides technical support to users
• Configures and supports hardware, software, and networks
• Assists in procuring new equipment and disposing of old equipment as needed/directed
• Travels to other locations as needed/directed

IT Support Analyst

Medical Director

• Provide clinical management and oversight to a team of BCBAs, Behavior Technicians, and Registered Behavior Technicians.
• Serve as the lead clinician or primary reviewer for initial assessments and the development, review, and evaluation of individualized treatment plans grounded in ABA principles.
• Ensure treatment integrity, ethical practice, and compliance with BACB Ethical Code standards, state regulations, payer requirements, and organizational clinical policies.
• Monitor client progress through systematic review of behavioral data; problem-solve and provide clinical direction when insufficient progress toward outcomes is identified.
• Maintain a reduced clinical caseload, as assigned, which may include direct assessment, supervision, and treatment.
• Promote a therapeutic, assent-focused environment in which client input and clinical appropriateness are actively considered in treatment planning and implementation.
• Oversee clinical administrative systems and trackers, including technician level tracking, BT/RBT credential monitoring, client level systems, and city BCBA trackers.
• Execute and enforce clinical policies and procedures to ensure consistent, compliant service delivery.
• Establish, implement, and monitor quality assurance processes related to clinical performance, documentation integrity, and treatment effectiveness.
• Conduct regular reviews of client progress, treatment outcomes, and clinical documentation; direct adjustments as clinically indicated.
• Oversee the collection, review, and analysis of clinical data to inform treatment decisions and quality improvement initiatives.
• Ensure accurate, timely, and compliant clinical documentation across clinical teams.
• Supervise, train, and mentor BCBAs and clinical staff to support skill development, professional growth, and adherence to evidence-based practices.
• Conduct performance evaluations for BCBAs, Assistant Clinical Directors, and ABA Supervisors, focusing on clinical competencies, treatment integrity, and client outcomes.
• Pinpoint staff performance variables that directly support meaningful, measurable client progress.
• Conduct and/or oversee staff and caregiver trainings.
• Promote a culture of ongoing professional development through continued education, literature review, and participation in relevant conferences and workshops.
• Regularly reference behavior analytic literature to inform clinical decision-making and program development.
• Collaborate closely with the Operations Director as part of the functional Director Dyad to support coordinated clinic functioning and aligned decision-making.
• Communicate with administrative teams to support clinical records management, authorization tracking, and payer-related clinical requirements.
• Work collaboratively with interdisciplinary professionals (e.g., speech-language pathologists, occupational therapists, educational staff) to support coordinated care when applicable.
• Attend leadership meetings and actively contribute to clinical planning, problem-solving, and cross-functional initiatives.
• Participate in service, quality, and growth initiatives through clinical leadership and implementation support.
• Address sensitive employee relations matters related to clinical performance and conduct professionally and ethically, independently or in collaboration with Human Resources.