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IT Support Analyst
Global Behavior Education Alliance, LLCIT Support Analyst helping business users with IT equipment and software for GBE Alliance. Supporting hardware and providing technical assistance while ensuring operational efficiency.
Tech Stack
Tools & technologiesAndroidiOSMacOS
About the role
Key responsibilities & impact- Takes direction/supervision from management
- Responds to client inquiries
- Provides technical support to users
- Configures and supports hardware, software, and networks
- Assists in procuring new equipment and disposing of old equipment as needed/directed
- Travels to other locations as needed/directed
Requirements
What you’ll need- Prior experience in IT, IT support, or related field
- In-depth knowledge of IT hardware, software, and Microsoft 365
- Excellent written and verbal communication skills
- Proficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, Android
- Exceptional time-management and multitasking abilities
- Strong problem-solving and people skills
- Certifications in IT training are preferred
- Bachelor’s degree in computer science or MIS is preferred
- This role is mostly remote with travel to GBE sites as needed
- Candidates must reside in the state of Tennessee
Benefits
Comp & perks- Competitive salary commensurate with experience
- Health, dental, and vision insurance options
- 401(k) retirement plan
- Ongoing professional development opportunities
- Supportive and collaborative work environment
- Meaningful work that makes a difference in the lives of individuals and families
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Hardware KnowledgeIT Software KnowledgeWindows Operating SystemMacOS Operating SystemIPadOS Operating SystemIOS Operating SystemAndroid Operating SystemTechnical SupportConfiguration of HardwareConfiguration of Software
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationTime ManagementMultitasking AbilitiesProblem-Solving SkillsPeople Skills
Certifications
IT Training Certifications