IT Support Analyst

Global Behavior Education Alliance, LLC

IT Support Analyst helping business users with IT equipment and software for GBE Alliance. Supporting hardware and providing technical assistance while ensuring operational efficiency.

Posted 7/1/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including hardware and software configuration, along with proficiency in Microsoft 365 and various operating systems. Strong communication, problem-solving, and multitasking abilities are essential for effectively responding to client inquiries and providing technical support.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 ProficiencyWindows Operating SystemExcellent Communication SkillsBachelor’s Degree in Computer Science

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Hardware KnowledgeIT Software KnowledgeWindows Operating SystemMacOS Operating SystemIPadOS Operating SystemIOS Operating SystemAndroid Operating SystemTechnical SupportConfiguration of HardwareConfiguration of Software

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTime ManagementMultitasking AbilitiesProblem-Solving SkillsPeople Skills

Certifications & Qualifications

IT Training Certifications

Industry Keywords

IT SupportTechnical SupportClient InquiriesRemote WorkEquipment Procurement

Tech Stack

Tools & technologies

AndroidiOSMacOS

About the role

Key responsibilities & impact

Takes direction/supervision from management
Responds to client inquiries
Provides technical support to users
Configures and supports hardware, software, and networks
Assists in procuring new equipment and disposing of old equipment as needed/directed
Travels to other locations as needed/directed

Requirements

What you’ll need

Prior experience in IT, IT support, or related field
In-depth knowledge of IT hardware, software, and Microsoft 365
Excellent written and verbal communication skills
Proficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, Android
Exceptional time-management and multitasking abilities
Strong problem-solving and people skills
Certifications in IT training are preferred
Bachelor’s degree in computer science or MIS is preferred
This role is mostly remote with travel to GBE sites as needed
Candidates must reside in the state of Tennessee

Benefits

Comp & perks

Competitive salary commensurate with experience
Health, dental, and vision insurance options
401(k) retirement plan
Ongoing professional development opportunities
Supportive and collaborative work environment
Meaningful work that makes a difference in the lives of individuals and families