Client Services Executive
Glint
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $46,000 per year
Job Level
Mid-LevelSenior
About the role
- Day-to-day communications with clients via live chat, email, and phone call.
- Communications with clients are performed to standard of excellence for client experience and respect to Compliance and regulations.
- Maintaining SLA timeframe of response within 48 business hours.
- Troubleshooting and investigating of issues with app/app functions as issues are reported by clients.
- Manual verification of new clients via verification platform Mitek/HooYu.
- Assisting with payments tasks as needed.
- Maintaining daily Pull Request for special request card deliveries for clients.
- Completing necessary trainings to maintain knowledge of necessary regulations.
- Responsible for responding to clients inquiries regarding redeeming their gold.
Requirements
- Client support experience essential
- Polite and helpful telephone manner
- Good writing skills as will be required to email clients
- Experience of working in financial services or regulated environments
- Live in Colorado USA and happy to work remotely for an initial period of time
Benefits
- Enhanced vacation time ( 30 days inclusive of 10 recognized US holidays)
- 401k with 3% Company contribution
- Contribution towards Healthcare
- Fee free Glint account
- Free eye tests and contribution towards eyewear
- Options in the Company at current strike price
- Online training access
- Paid for team events ( virtual & in person)
- Laptop, IT equipment and training will be provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingmanual verificationpayment processing
Soft skills
client supportcommunicationpolitenesshelpfulnesswriting skills