Glint

Client Services Representative

• Day-to-day communications with clients via live chat, email, and phone call.
• Communications with clients are performed to standard of excellence for client experience and respect to Compliance and regulations.
• Maintaining SLA timeframe of response within 48 business hours.
• Troubleshooting and investigating of issues with app/app functions as issues are reported by clients.
• Manual verification of new clients via verification platform Mitek/HooYu.
• Assisting with payments tasks as needed.
• Maintaining daily Pull Request for special request card deliveries for clients.
• Completing necessary trainings to maintain knowledge of necessary regulations.
• Responsible for responding to clients inquiries regarding redeeming their gold.

Client Services Executive