Digital Support Manager
Glide
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $80,000 - $120,000 per year
About the role
- Serve as the primary point of contact for clients post go-live support
- Leverage deep knowledge of financial institution operations to diagnose issues
- Partner with clients to understand their regulatory environment
- Maintain accurate records of all client interactions
- Identify patterns in support requests and provide feedback to internal teams
Requirements
- Experience working at a bank or credit union
- A natural curiosity to dig past the surface-level problem
- Strong written and verbal communication skills
- Ability to manage multiple open issues simultaneously
- Comfort working in a fast-paced, early-stage startup environment
Benefits
- Competitive Compensation
- $100 monthly health and wellness stipend
- $100 weekly stipend for lunch or groceries
- Unlimited PTO and Sick Days
- Hybrid Working Environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong written communicationstrong verbal communicationnatural curiosityability to manage multiple issuesproblem diagnosis