IT Operations Specialist
Glia
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
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About the role
- Provide frontline and escalated IT support, resolving complex issues related to hardware, software, networking, and enterprise tools.
- Own and manage onboarding and offboarding processes, ensuring smooth provisioning and deprovisioning of user accounts, devices, and system access.
- Administer and maintain core IT systems (e.g., Google Workspace, Okta, Slack, MDM platforms), including user access, configuration, and monitoring.
- Lead operational IT projects as assigned, such as rollouts, migrations, and workflow improvements, ensuring timely execution and documentation.
- Monitor ticket queues and assist junior team members when needed, acting as the escalation point for more complex support requests.
- Maintain technical documentation, including runbooks, SOPs, and system configurations.
- Partner with Security, Compliance, and People Operations to align IT services with organizational needs.
- Collaborate with vendors and external service providers for system implementations, escalated support issues, and large-scale projects.
- Support IT inventory and asset lifecycle management, ensuring accurate tracking and availability.
- Provide training, resources, and guidance to employees to improve digital literacy and increase effective use of IT tools.
- Serve as the primary owner for local office IT operations, including physical asset management, inventory control, device provisioning, AV setup, and providing direct on-site support to staff.
- Other tasks and duties as assigned by leadership
Requirements
- Located & willing to work in Mexico City, MX (Hybrid)
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in IT
- Strong understanding of IT infrastructure, security best practices, and compliance requirements
- Good project management and problem-solving skills
- Outstanding communication and interpersonal skills, with the ability to work effectively with both technical and non-technical audiences
- Outside-the-box thinking and the ability to handle ambiguous tasks
- Proficiency in English (reading, writing, and speaking)
- Willingness to learn and grow with the team
- Familiarity with Python and scripting languages (Nice to have)
- Knowledge of Atlassian products and AWS command line (Nice to have)
Benefits
- Competitive Salary and Equity Options
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Generous referral bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporthardware troubleshootingsoftware troubleshootingnetworkinguser account managementsystem access provisioningtechnical documentationproject managementPythonscripting languages
Soft Skills
problem-solvingcommunicationinterpersonal skillsproject managementoutside-the-box thinkingadaptabilityteam collaborationtrainingguidancedigital literacy
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Technology