Glenveagh Properties plc

Customer Care Coordinator

Glenveagh Properties plc

full-time

Posted on:

Location Type: Hybrid

Location: Maynooth • Ireland

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About the role

  • Facilitate the customer care journey from point of completion through to the end of the warrantee period
  • Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues
  • Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise
  • Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors
  • Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints
  • Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
  • Other adhoc duties as required by the company
  • Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies

Requirements

  • Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints
  • Strong IT skills including MS Office. Experience using Zendesk would also be an advantage for this role
  • Experience within the construction/property industry would also be a bonus
  • Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat
  • **Our Values**
  • - **Collaborative: **Proven ability to work effectively within a team environment
  • - **Customer Focused: **Strong problem-solving skills with a customer-first mindset
  • - **Safety First: **Committed to maintaining a safe and inclusive working environment
  • - **Can-Do: **Proactive and solution-oriented mindset with a willingness to go the extra mile
  • - **Innovative: **Open to new technologies and methodologies to enhance efficiency and effectiveness
Benefits
  • Competitive salary in one of Ireland’s fastest growing PLCs with regular compensation reviews
  • Performance related bonus
  • Comprehensive health insurance for you and your dependents
  • Contributory pension scheme
  • Tax saver travel and bike to work
  • Paid volunteering days
  • Continuous Professional development (CPD) programme & funding
  • Employee Assistance Programme
  • Long term illness cover
  • Peace of mind with life assurance
  • Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
  • Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
  • An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer caredefect trackingproblem-solvingquery managementcomplaint resolution
Soft Skills
communicationcollaborationcustomer-focusedproactivesolution-oriented