Glenveagh Properties plc

Controller

• Receive and conduct a full quality check of all drawings and documents transmitted by the Consultants and Subcontractors in line with naming convention
• Manage the document control software system ensuring that all parties receive adequate training to enable them to use the system
• Maintain controlled document registers and associated documentation
• Assist Delivery Teams to develop and maintain documents such as, drawings, specifications, approvals and related items
• Review and update technical documents (e.g., manuals and workflows); check for accuracy and edit a variety of files, e.g. contracts
• Maintain confidentiality around sensitive information and terms of agreement

Document Controller

Customer Support

• Facilitate the customer care journey from point of completion through to the end of the warrantee period
• Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues
• Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise
• Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors
• Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints
• Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
• Other adhoc duties as required by the company
• Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies

Document Controller

Customer Care Coordinator