GlassesUSA.com

Customer Support

• Responding to customer queries in a timely and accurate way via email.
• Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
• Complete tickets based on priority and SLA protocols.

Customer Experience Billing Specialist

Frontend Engineer

• Develop, update, and maintain marketing-focused content, banners, and promotional assets across the main company website.
• Collaborate with the Marketing and Design teams to ensure all digital assets are visually appealing and optimized for screen resolutions and performance.
• Oversee the management and updates of our diverse CMS platforms across departments, ensuring all departmental requirements are consistently met.

Front-End Developer

Product Manager

• Execute smart, data-driven product strategies in a fast-paced, entrepreneurial environment
• Identify new opportunities for product development
• Gather requirements and lead subsequent product design, creative, development, and testing activities
• Conduct user research and usability testing; analyze results to make our products as intuitive, simple, and elegant as possible
• Collaborate with developers, designers, and other team members to gather estimates, create project milestones, and ensure deadlines are met
• Identify and resolve problems in a timely manner, gathering and analyzing information skillfully and developing alternative solutions
• Initiate and lead 3rd-party integrations.

Video Editor

• Edit and produce marketing and performance-driven videos for digital campaigns
• Work on multiple projects simultaneously while meeting deadlines
• Collaborate closely with creative & marketing teams to bring concepts to life
• Optimize content for social media platforms and ad performance
• Ensure brand consistency across all deliverables

Customer Experience Billing Specialist

Front-End Developer

Product Manager

Marketing Video Editor