GlassesUSA.com

Customer Support

• Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging.
• Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
• Complete tickets based on priority and SLA protocols.
• Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone.
• Completing daily tasks assigned.
• Leading and developing special projects and initiatives.
• Other duties as assigned.

Customer Experience and Billing Specialist