GlassesUSA.com

Financial Planning and Analysis

• Support and oversee the company’s accounting and finance operations, including monthly, quarterly, and annual close processes, ensuring accuracy, excellence, and timely delivery.
• Ensure all consolidated financial statements are prepared in accordance with US-GAAP and SEC guidelines, ensuring IPO-readiness all time.
• Use data analysis to strategically forecast financial trends.
• Provide an analytical overview of monthly P&L and BS.
• Manage and mentor the Controllers team, providing close professional guidance, support, and development.
• Oversee Israeli and U.S. tax reporting and compliance.
• Manage all Sales Tax matters, including filings, audits, and ongoing compliance requirements.
• Oversee federal and state tax reporting requirements in the U.S.
• Support and coordinate relationships with external auditors and advisors.
• Collaborate with Finance, Marketing, Legal, HR, Product & Operation to streamline workflows.
• Lead all payroll-related processes and support payroll budgeting and workforce planning.
• Manage commission calculations and related financial processes.
• Partner cross-functionally with business stakeholders to drive execution and improve financial processes.
• Proactively support and drive ad-hoc financial projects and strategic initiatives as needed.

Director of Finance

Technical Project Manager

• Own, manage, and optimize the CX tech stack, tools, and platforms.
• Build, improve, and maintain CX workflows, processes, and SOPs.
• Monitor operational backlogs, bugs, and ongoing technical tasks.
• Design and implement tools to improve CX speed, quality, and efficiency.
• Maintain dashboards, reports, and performance analytics to support business decisions.
• Lead A/B testing initiatives across all support channels and deliver insights to leadership.
• Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
• Handle DSR processes, vendor invoices, and operational tracking.
• Analyze CX performance, forecasting, and interaction volumes across channels.
• Maintain IVR systems and support global support-site operations.
• Collaborate with Product and leadership teams on CX roadmap initiatives.
• Continuously identify and remove operational bottlenecks to improve customer experience.

Director of Finance

CX Technical Project Manager