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GlassesUSA.com

Customer Experience and Billing Specialist

GlassesUSA.com

Customer Experience & Billing Specialist assisting customers with all billing needs in an online eyewear retail environment. Resolving queries, providing solutions, and ensuring exceptional customer service.

Posted 6/14/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

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Hard Skills
customer servicebillinginvoicesrefundsproblem-solvingmulti-tasking
Soft Skills
communicationleadership
Tools & Technologies
CRM systemsGoogle SuiteMicrosoft Suitehelp desk software
Industry Keywords
eCommerceOptical Industry

About the role

Key responsibilities & impact
  • Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging.
  • Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
  • Complete tickets based on priority and SLA protocols.
  • Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone.
  • Completing daily tasks assigned.
  • Leading and developing special projects and initiatives.
  • Other duties as assigned.

Requirements

What you’ll need
  • Two years minimum customer service experience required.
  • Understanding of how CRM systems work.
  • Proficiency in the Google Suite and Microsoft Suite.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities are a must.
  • Experience handling invoices and billing
  • Experience with refunds is a plus
  • Experience in customer service/support/sales or a similar role via live chat, phone, and email is a plus.
  • Familiarity with our industry is a plus.
  • Experience using help desk software is a plus.
  • Familiarity with eCommerce and/or Optical Industry is a plus.

Benefits

Comp & perks
  • Entitlements to the company’s benefits policy
  • Paid time off
  • Sick days
  • Life Insurance
  • Disability Coverage
  • Referral Program
  • Various other benefits via TriNet