Customer Experience and Billing Specialist

GlassesUSA.com

Customer Experience & Billing Specialist assisting customers with all billing needs in an online eyewear retail environment. Resolving queries, providing solutions, and ensuring exceptional customer service.

Posted 6/14/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging.
Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
Complete tickets based on priority and SLA protocols.
Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone.
Completing daily tasks assigned.
Leading and developing special projects and initiatives.
Other duties as assigned.

Requirements

What you’ll need

Two years minimum customer service experience required.
Understanding of how CRM systems work.
Proficiency in the Google Suite and Microsoft Suite.
Excellent communication and problem-solving skills.
Multi-tasking abilities are a must.
Experience handling invoices and billing
Experience with refunds is a plus
Experience in customer service/support/sales or a similar role via live chat, phone, and email is a plus.
Familiarity with our industry is a plus.
Experience using help desk software is a plus.
Familiarity with eCommerce and/or Optical Industry is a plus.

Benefits

Comp & perks

Entitlements to the company’s benefits policy
Paid time off
Sick days
Life Insurance
Disability Coverage
Referral Program
Various other benefits via TriNet

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebillinginvoicesrefundsproblem-solvingmulti-tasking

Soft Skills

communicationleadership