GLAS

Client Services Associate, Debt Capital Markets

GLAS

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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About the role

  • Manage and process all operational aspects of Debt Capital Markets transactions, including: Interest and principal payments (P&I), Redemptions, maturities, and corporate actions, PIK interest processing and non-pro-rata events, DWAC approvals and transfers.
  • Review transaction documentation to ensure accurate setup and ongoing servicing.
  • Input and maintain transaction data in GLAS systems (e.g., Transtar, Solvas, DTC interfaces).
  • Generate, review, and distribute notices to issuers, investors, and clearing systems within defined deadlines.
  • Manage cash flows related to bond payments, including coordination with custodians and clearing systems.
  • Perform reconciliations of cash, positions, and payments; investigate and resolve breaks promptly.
  • Act as a day-to-day operational contact for issuers, investors, and counterparties on assigned transactions.
  • Respond to client and internal inquiries in a timely and professional manner.
  • Coordinate with internal teams (CSSG, BCT, Tax, Technology) to ensure accurate and complete processing.
  • Adhere to internal control frameworks, including maker/checker requirements and documented procedures.
  • Escalate issues, risks, or exceptions promptly to the Team Lead or Manager.
  • Perform due diligence with respect to fraud prevention, AML, sanctions, and reputational risk.
  • Support audit confirmations and regulatory requests related to DCM transactions.
  • Contribute to process improvements, automation initiatives, and system enhancements within DCM Client Services.
  • Support onboarding of new transactions, issuers, and products as GLAS expands its DCM offering.
  • Maintain accurate records and documentation in line with GLAS policies and procedures.

Requirements

  • Experience working in financial services operations, preferably within bond agency, debt capital markets, or securities operations.
  • Proven ability to manage multiple deadlines with a high degree of accuracy and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to interpret legal and transaction documentation.
  • Comfortable working in a controlled environment with defined procedures and escalation protocols.
  • Prior experience with DTC/FAST, DWAC processing, or bond corporate actions (Preferred).
  • Experience using agency systems such as Transtar, Solvas, or similar platforms (Preferred).
  • Familiarity with cash and position reconciliations (Preferred).
  • Degree in Finance, Business, Economics, or a related field (Preferred).
Benefits
  • Flexible work hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
debt capital marketstransaction documentationcash flow managementreconciliationsfraud preventionAMLsanctionsprocess improvementsautomation initiativessystem enhancements
Soft Skills
attention to detailcommunication skillsability to manage deadlinesproblem-solvingclient serviceteam coordinationprofessionalismadaptabilityorganizational skillsescalation management