Glanbia

Customer Experience & Analytics Director

Glanbia

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $140,000 - $175,000 per year

Job Level

Lead

About the role

  • Lead the development and execution of a comprehensive CX strategy
  • Partner closely with cross-functional leaders to embed customer-centric principles into decision-making
  • Elevate critical touchpoints and champion the voice of the customer across the organization
  • Influence senior leadership and shape long-term commercial and operational strategy
  • Ensure CX initiatives translate into measurable improvements in loyalty, retention, revenue growth, and Perfect Order performance
  • Oversee VoC and VoE programs to identify pain points and opportunities

Requirements

  • Bachelor’s degree in Business, Marketing, or related field; MBA preferred
  • 10+ years of experience in CX or commercial strategy roles
  • B2B and complex supply chain experience strongly preferred
  • Strategic CX Advisor: Demonstrated experience developing and leading customer experience, commercial strategy, or transformation initiatives
  • CX Framework Expertise: Deep knowledge of CX tools including VoC/VoE, journey mapping, experience governance, and performance benchmarking
  • Analytical & Data-Driven: Strong proficiency in CX analytics, dashboards, and data visualization tools
  • Influence Without Authority: Exceptional collaboration and influencing skills to engage senior leaders and matrixed teams
  • Tech-Savvy: Familiarity with experience management and CRM platforms (e.g., Qualtrics, CRM systems)
Benefits
  • Competitive compensation including bonus
  • 401K
  • Health & dental insurance
  • Family leave
  • Staff discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experience strategycommercial strategyCX analyticsdata visualizationjourney mappingexperience governanceperformance benchmarkingVoCVoE
Soft Skills
collaborationinfluencingleadershipcustomer-centric decision-makinganalytical thinking
Certifications
Bachelor’s degreeMBA