Glanbia

Assistant Manager – Customer Service, D2C Fulfillment

Glanbia

full-time

Posted on:

Location Type: Office

Location: Seoul • South Korea

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Tech Stack

ERP

About the role

  • Efficiently handles customers inquiries such as orders, stock, and claims
  • Proactively corresponding with US supply team, planner, customers, E-comm and 3PL to ensure timely processing of orders and other related communication
  • Supporting ad-hoc inquiries from stakeholders and providing ad-hoc reports as needed
  • Strong collaboration with Finance and E-Comm for monitoring order-billing process, credit notes and month end closing
  • Orchestrate daily D2C fulfilment flow: management with warehouse/3PL
  • Coordinate with last-mile partners and brokers for smooth cross-border and domestic deliveries; track SLA adherence and recovery plans
  • Monitor inventory levels and collaborate with supply chain teams to prevent stockouts or delays
  • Support the integration of fulfilment systems and tools to streamline operations
  • Own & Monitor Order-to-Delivery KPIs scorecards and dashboards: OTD, TAT , Fill Rate, NOOS, Cost to Sales, Complaints resolution; publish weekly/monthly insights and corrective actions by customer/market
  • Partner with Planning, Warehouse and Transportation on root-cause analysis (inventory accuracy, dock capacity, carrier performance) and drive CI projects
  • Align with Commercial & Planning on allocations, substitutions, and transitions during constraints; communicate impacts to customers
  • Work with Finance on credit readiness and clean invoicing; escalate risks early
  • Enforce SOPs for order release, order transmission, and internal communication threads with Customs/Logistics/Warehouse teams for Continuous Improvement

Requirements

  • Strong knowledge in Microsoft office and other productivity tools
  • ERP (Preferably SAP)
  • Detail-oriented and able to multitask in a fast-paced environment
  • Proficiency in both written and spoken English
  • Customer-first mindset with bias for action and escalation clarity
  • Bachelor’s degree holder or above
  • 4–5+ years in Customer Service / Order Management and/or E-commerce Fulfilment
Benefits
  • hybrid working arrangements
  • medical insurance coverage
  • competitive compensation package
  • wellbeing allowance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order managementinventory managementKPI monitoringroot-cause analysiscontinuous improvementdata analysisreportingfulfilment systems integrationcustomer serviceE-commerce fulfilment
Soft skills
detail-orientedmultitaskingcustomer-first mindsetcommunicationcollaborationproactiveproblem-solvingescalation clarityorganizational skillsadaptability