Partner with Account Executives as the technical lead across enterprise sales cycles, owning the solution strategy from discovery through close
Design and deliver custom demos, live product presentations, and business value analyses tailored to each prospect’s architecture and stakeholder priorities
Build proof-of-concept environments that integrate with customers’ existing tech stacks — registering APIs on the Gladly app platform, writing lightweight integrations in JavaScript and Node.js, and using Postman to troubleshoot API calls
Translate customer business requirements into AI-driven workflows, scoping integrations and articulating how the Gladly platform creates value beyond cost reduction
Serve as the competitive expert in head-to-head evaluations, clearly differentiating the Gladly approach to customer experience AI against incumbent and emerging platforms
Support expansion and AI upsell opportunities within the existing customer base, and rotate on select mid-market deals to broaden team coverage
Collaborate cross-functionally with Product, Engineering, and Implementation to relay customer feedback and ensure smooth post-sale handoffs

Requirements

3–5+ years in solutions consulting, sales engineering, or technical pre-sales, ideally supporting enterprise sales cycles with $150K+ deal sizes and 9–12 month timelines
Hands-on proficiency with JavaScript, Node.js, and REST APIs: you can build basic applications, register APIs on a platform, and use tools like Postman and developer documentation to solution problems
Familiarity with basic web technologies including CSS and general front-end concepts
Strong aptitude for AI products: you quickly learn new capabilities and can translate business needs into AI and API-driven solutions for customers
Confident, polished customer presence with the ability to present to audiences from technical PMs to C-suite executives and tailor the narrative for each
High tolerance for ambiguity and change: you thrive in an evolving organization and find paths forward rather than waiting for perfect tooling or processes
Strong problem-solving instincts: you enjoy debugging, connecting systems across multiple tools and APIs, and walking customers through architecture, trade offs, and caveats
Collaborative, all-hands working style: comfortable leading deals, supporting teammates on complex engagements, and jumping into cross-functional deal teams
Willingness to travel up to 30%, with heavier travel in your first quarter for onboarding and field exposure

Benefits

Competitive salaries, stock options, and comprehensive benefits
Generous paid time off, parental leave, and home office stipends
A fully remote work environment with opportunities for in-person team gatherings
A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaScriptNode.jsREST APIsAI-driven workflowsproof-of-concept developmentbasic web technologiesCSSdebuggingsystem integration

Soft Skills

customer presencepresentation skillsproblem-solvingcollaborationadaptabilitycommunicationleadershipcustomer engagement