Glacier ZipLines

Senior Manager, Enrollment Enablement

Glacier ZipLines

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $115,000 - $125,000 per year

Job Level

Senior

About the role

  • Lead the team and raise the bar: Lead, coach, and develop a junior, hourly, or part-time frontline team handling high-intent prospective learner conversations.
  • Set clear expectations for judgment, speed, accuracy, and experience, and coach to performance using consistent feedback loops.
  • Handle escalations, partner concerns, and complex cases, ensuring issues are resolved with accountability and care.
  • Build staffing discipline and operating rigor: Own forecasting, capacity planning, and utilization — building staffing models that match demand and protect service levels as volume grows.
  • Run day-to-day performance across coverage, responsiveness, and assisted conversion, adjusting staffing, workflows, and priorities in real time.
  • Create sustainable ways to track and report activities, costs, and impact so decisions get better over time.
  • Drive outcomes with the right metrics: Define and own the core KPIs for enrollment enablement (conversion, yield, speed to convert) and use activity metrics as drivers.
  • Set activity expectations that support those KPIs, then coach reps based on what moves results.
  • Hold the team accountable for enrollment outcomes with a management approach that is direct, fair, and informed.
  • Standardize the experience through systems and processes: Expand our current capabilities by designing repeatable systems that can scale with our business growth.
  • Build and enforce processes that ensure accuracy and consistency across every learner interaction.
  • Establish and evolve SLAs for speed, accuracy, quality, and learner experience, and lead team execution to deliver against them consistently.
  • Build standardized workflows and playbooks so great interactions are not dependent on individual expertise.
  • Implement and iterate on tools and processes that make quality repeatable and scalable.
  • Be a cross-functional driver: Turn enrollment enablement interactions into actionable insights that inform messaging, journey improvements, and process optimization.
  • Partner with product and growth to align priorities, requirements, and execution plans that improve learner experience and assisted conversion.
  • Drive cross-functional follow-through on enrollment enablement priorities, owning your team’s impact end to end.

Requirements

  • Outcome-oriented people leader: You’ve managed junior, hourly, or part-time teams and know how to coach through complex cases, deliver performance feedback, and hold a clear bar for results.
  • Operationally disciplined: You’ve collaborated with an executive to own forecasting, capacity planning, and utilization, and you can build staffing and operating systems that scale.
  • Execution-first with high standards: You deliver consistent, fast, high-quality experiences and don’t compromise on accuracy or learner trust.
  • Systems-minded builder: You naturally turn messy realities into repeatable workflows, playbooks, and tools that make the operation stronger over time.
  • Strong cross-functional partner: You bring business acumen, align partners around priorities, and drive execution to deliver measurable outcomes.
  • Comfortable owning the hard stuff: You handle escalations and partner concerns calmly, protect the learner experience, and strengthen the underlying system so it happens less over time.
  • Data-led operator: You use qualitative insight and metrics together, define the right KPIs, and make smart trade-offs under real constraints.
Benefits
  • Equity: Ownership is a core value, and each full-time employee can invest in Ziplines Education via a stock option (equity) grant, which will vest across four years.
  • Time off: We offer a flexible paid time off policy, in addition to 10 paid holidays.
  • Flexible, remote work environment: We are a fully distributed team with folks all over the U.S. We meet as a full team at least one time per week and have in-person gatherings or team off-sites one or more times per year.
  • Family health and wellness: Choose from a range of medical, dental, and vision insurance plans (premiums start at $0/month) for yourself or your family.
  • 401K: We know your future self will thank you when you start contributing to your company-sponsored 401k.
  • Plus, we’d be happy to share additional benefits with you during the hiring process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
capacity planningforecastingutilizationKPI definitionperformance feedbackworkflow designprocess optimizationdata analysismetrics trackingenrollment enablement
Soft Skills
people leadershipcoachingaccountabilitycross-functional collaborationproblem-solvingcommunicationoperational disciplineexecution focusadaptabilitystrategic thinking