GiveDirectly

Senior Program Manager

GiveDirectly

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $109,200 per year

Job Level

Senior

About the role

  • Fully own end-to-end design, planning, and execution of cash projects, and coordinate with external and internal stakeholders to ensure successful end-to-end execution
  • Design and build operational models for new programs, including assessing trade-offs of different design decisions (e.g. targeting, payments, customer service)
  • Manage partnerships with vendors, subgrantees, subcontractors, and other external parties to support implementation
  • Define, track, and report operational and efficiency metrics
  • Identify and de-risk operational vulnerabilities (e.g. fraud, brand risk etc)
  • Motivate teams and directly manage team members (U.S. Manager/Associate) whose responsibilities include field team hiring and management, operations quality assurance, and business diligence support
  • Identify and advance macro-level improvements in U.S. operations, program management, and reporting processes
  • Collaborate closely with the Grants team to develop processes that ensure U.S. project funding strategies are operationally viable and minimally burdensome to internal and external stakeholders
  • Resolve conflicts between program needs and funding rules, escalating risks early with clear options and trade offs
  • Ensure clear communication and reporting to state agencies, fiscal intermediaries, and major institutional funders on compliance and execution
  • Collaborate closely with the Fraud and Safeguarding teams to ensure projects always put Recipients First, bringing a systems lens to combating fraud and harm
  • Establish internal controls, approval workflows, and documentation standards that ensure on-the-ground program operations are responsive to reporting requirements
  • Establish and maintain high quality relationships with donors and operational partners
  • Drive communication and alignment across a variety of internal and external stakeholders including GiveDirectly senior management, donors, operational partners, researchers, and payment providers
  • Collaborate with U.S. Country Director and Partnerships team to drive donor conversations and position GiveDirectly as a leader in the US cash space
  • Conduct operational diligence, feasibility, and risk assessments for pilots and proposals

Requirements

  • 4 to 7+ years of experience managing large scale program delivery in complex funding environments, including restricted public funding sources
  • Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
  • Proven ability to translate regulatory and contractual requirements into practical operational systems that center recipients
  • Experience working cross functionally with finance, grants, and partnership teams
  • Clear communicator who can work with state agencies, funders, and internal leaders.
  • Detail oriented without losing sight of program outcomes and timelines.
  • Comfort operating in ambiguity, with strong judgment and comfort managing complex risks
  • Enthusiasm for fast-paced environments, which may lack pre-defined playbook for success and involve significant “learning by doing”
  • Strong technical skills, including data analysis and appetite for evaluating and stress testing third-party tech platforms and tools
  • An excitement and energy for the work we do and for collaborating with others
  • A proclivity for giving and gracefully receiving direct, honest, and constructive feedback
  • A minimum of 3-4 years experience in a top private or public sector organization
  • Language Requirement: English, additional languages like Spanish and Arabic a plus
Benefits
  • A positive and supportive team with opportunities for advancement
  • A demonstrated commitment to helping all staff develop and grow
  • A competitive salary
  • A robust health benefits plan (exact details will vary by country)
  • Unlimited PTO (that we encourage staff to take!)
  • Desk allowance and flexible work location
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisoperational modelsrisk assessmentsprogram managementproject deliverycomplianceoperational systemsmetrics trackingvendor managementfunding strategies
Soft Skills
emotional intelligenceproblem solvingproject managementcommunicationdetail orientedjudgmentadaptabilitycollaborationfeedbackinclusivity