GiveDirectly

Operations & Admin Manager, Emergency Cash

GiveDirectly

full-time

Posted on:

Location Type: Remote

Location: Kenya

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Salary

💰 $61,900 - $94,700 per year

About the role

  • Manage core administrative processes for the EC team, including procurement, contracting, vendor management including payment, petty cash,and logistics support, and support response teams with administrative needs
  • Develop, maintain and improve procedures and systems for operational documentation, financial tracking, procurement files, and compliance logs.
  • Ensure all team and response operational and admin processes are aligned with global policies and procedures.
  • Develop and maintain a centralized repository of templates, SOPs, decision memos, tools, and good practices for both team operations and response admin.
  • Provide surge capacity during the earliest phases of crisis responses, acting as an additional operator supporting scoping, setup, and early implementation.
  • Run or support the “back office” of a response launch, including procurement, vendor coordination, logistics, travel, and financial tracking.
  • Configure and operationalize pre-built emergency cash tools and systems, troubleshooting operational gaps and escalating risks early.
  • Maintain compliance with GD policies and operational standards throughout response activities.
  • Capture lessons learned during responses and contribute inputs to post-response debriefs and product improvements.
  • Support management of crisis response surge rosters, ensuring a systematic approach to deployments and fostering a learning mindset.
  • Support the Senior Product Manager maintaining up-to-date documentation across the EC Solutioning Team, including decision logs, planning tools, process documentation, and knowledge repositories.
  • Support the Senior Product Manager with coordination of planning cycles, goal tracking, and team-wide communications.
  • Coordinate EC retreats, onboarding processes, and team events to strengthen cohesion and alignment.

Requirements

  • 4+ years of experience in operations, administration, or program delivery — ideally in humanitarian response, development, or technology-for-good settings.
  • Strong organizational and project management skills — able to balance multiple priorities and manage complex logistics.
  • Deep understanding of and commitment to procurement and financial principles, policies and procedures and a willingness to drive compliance.
  • Proven ability to manage budgets, procurement, and compliance processes.
  • Excellent follow-through and reliability; you anticipate needs and close loops effectively.
  • Strong communication and coordination skills across cultures, teams, and geographies.
  • Comfort working in ambiguity and creating structure for evolving systems.
  • Bonus: familiarity with humanitarian response operations, donor compliance, or cross-functional program management.
Benefits
  • A positive and supportive team with opportunities for advancement
  • A demonstrated commitment to helping all staff develop and grow
  • A competitive salary, including bonus
  • A robust health benefits plan (exact details will vary by country)
  • Flexible paid time off
  • Allowances for desk set-up and learning and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
procurementcontractingvendor managementfinancial trackingoperational documentationcompliance logsbudget managementlogistics coordinationcrisis response operationsproject management
Soft Skills
organizational skillscommunication skillscoordination skillsreliabilityanticipation of needsability to manage multiple prioritiescomfort in ambiguitylearning mindsetteam cohesionfollow-through