Givebutter

Customer Success Specialist

Givebutter

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $84,000 per year

Job Level

Junior

About the role

  • Host and support 1:many and some 1:1 sessions focused on product usage, common fundraising use cases, and adoption milestones.
  • Support customers post onboarding through structured, playbook-driven success motions.
  • Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.
  • Deliver foundational fundraising guidance using established frameworks and resources.
  • Respond to inbound customer questions and proactively address adoption blockers.
  • Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.
  • Capture and route customer feedback to internal teams.
  • Partner with Support, Onboarding, and Customer Success Managers to ensure a smooth and consistent customer experience.

Requirements

  • 1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, tech sales, or similar.
  • Comfort supporting multiple customers simultaneously in a scaled environment.
  • Strong written and verbal communication skills, with an ability to explain concepts clearly and concisely.
  • Tech-savvy, with confidence in learning and teaching software tools.
  • Strong organizational skills and attention to detail.
  • Experience with nonprofit CRMs or online fundraising platforms is a plus.
  • A customer-first mindset and willingness to collaborate cross-functionally.
  • Nice to have: 1 to 2 years of experience working with nonprofits, fundraising, donor engagement, or community-based organizations.
Benefits
  • Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
  • Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
  • Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
  • Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
  • 401k: We offer a 3% 401k match for all eligible employee's.
  • Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
  • Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
  • Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
  • Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
  • Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
  • Professional Development: We offer learning and development reimbursement opportunities.
  • Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcustomer successtech salesnonprofit CRMsonline fundraising platforms
Soft Skills
strong written communicationstrong verbal communicationorganizational skillsattention to detailcustomer-first mindsetcollaboration