Givebacks

Sales Operations Manager

• Own end-to-end onboarding for MDAs, Sales Directors, and CSMs—designing curriculum, facilitating live sessions, and establishing certification milestones.
• Build and deliver continuous learning programs, including weekly skills training, monthly product updates, and quarterly bootcamps.
• Foster a collaborative, results-driven environment that enables consistent sales execution across pods and segments.
• Coach reps through discovery, pitching, objection handling, and closing motions.
• Drive adoption of the SPICED discovery and qualification framework across the revenue organization.
• Develop SPICED-aligned toolkits including question banks, talk tracks, objection handling, and templates.
• Partner with sales managers to reinforce methodology through deal reviews and pipeline inspections.
• Establish role-based certifications.
• Collaborate with RevOps to operationalize SPICED within HubSpot.
• Improve workflows for lead routing, meeting-to-opportunity conversion, pipeline stages, and forecast hygiene.
• Build and maintain HubSpot-based enablement resources such as playbooks and templates.
• Streamline sales processes to reduce friction and accelerate deal velocity.
• Own the enablement content library.
• Create and maintain sales playbooks, battlecards, objection handling guides, and competitive positioning assets.
• Partner with Product Marketing to translate feature releases into field-ready messaging, assets, and training.
• Implement content governance processes.
• Define and report on key enablement metrics.
• Conduct win/loss reviews and onboarding retros.
• Analyze rep performance and feedback to identify knowledge gaps.

Sales Enablement Manager