Givebacks

Customer Support

• Read, tag, and route every inbound ticket quickly and accurately
• Reply to customers with clear, warm, and accurate answers
• Maintain first response and resolution times within SLA
• Complete a structured 90-day onboarding path toward full independent ownership of the triage queue
• Apply feedback from weekly quality audits and 1:1s, with no repeat findings
• Sustain individual CSAT at or above team baseline once fully ramped
• Flag AI misfires and content gaps to Support, Product, and Engineering teams
• Connect with teammates, ask for help when a ticket is outside your depth, and support the queue when volume is heavy

Customer Support Representative