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Givebacks

Customer Support Representative

Givebacks

Customer Support Representative triaging tickets for Givebacks’ K–12 payment and fundraising platform. Providing warm, accurate support to parents, schools, and nonprofit organizations.

Posted 8/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication skills and the ability to manage customer inquiries effectively while maintaining high CSAT scores. Proficient in navigating multiple software systems and experienced in a fast-paced customer service environment.

Highest-signal resume keywords
Customer Service ExperienceHelp Desk Software ExperienceStrong Written Communication SkillsFast-Paced Environment ExperienceTicketing Platform Proficiency

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceTicketing Platform ExperienceTyping ProficiencyComputer ProficiencySLA Management
Soft Skills
Clear CommunicationTeam CollaborationAdaptability
Tools & Technologies
IntercomZendesk
Industry Keywords
Nonprofit SupportEducation SupportChat SupportEmail Support

About the role

Key responsibilities & impact
  • Read, tag, and route every inbound ticket quickly and accurately
  • Reply to customers with clear, warm, and accurate answers
  • Maintain first response and resolution times within SLA
  • Complete a structured 90-day onboarding path toward full independent ownership of the triage queue
  • Apply feedback from weekly quality audits and 1:1s, with no repeat findings
  • Sustain individual CSAT at or above team baseline once fully ramped
  • Flag AI misfires and content gaps to Support, Product, and Engineering teams
  • Connect with teammates, ask for help when a ticket is outside your depth, and support the queue when volume is heavy

Requirements

What you’ll need
  • Located in the Mountain or Pacific time zone
  • 2+ years of customer service experience
  • Available to work required weekday support hours, including rotating weekend and evening coverage
  • Strong written communication skills
  • Comfortable navigating and learning multiple software systems at once
  • Prior experience in a chat- or email-based support role
  • Experience with a help desk or ticketing platform (Intercom, Zendesk, or something similar)
  • Experience supporting nonprofit, school, or education-related customers
  • Comfortable typist with strong general computer proficiency
  • Experience working in a fast-paced or seasonally busy environment

Benefits

Comp & perks
  • Unlimited Paid Time Off
  • Flextime options
  • Remote work options
  • Paid holidays
  • Employee stock options
  • Paid parental and family medical leave
  • Full employee medical, dental, and vision coverage
  • Flexible Spending Account
  • 401(k) plan