Customer Care Representative
Givaudan
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $60,000 - $70,000 per year
Job Level
About the role
- Process sales orders from receipt through to shipment for assigned customers or affiliates
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates
- Provide support for assigned customers and affiliates to meet order requirements
- Daily customer communication, operations, and sales
- Analyze client schedules and prioritize orders
- Resolve issues and handle customer complaints internally and externally
- Confirm pricing, inventory availability, and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders, including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications, and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched/delivered on time and manage customer expectations
- Coordinate with planning on information relating to demand planning and stock positions
- Maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements
- Provide coverage and support accounts for other team members
Requirements
- 1+ years of relevant experience
- Experience in Customer Relationship Management
- Basic Knowledge of SAP or Order Entry Systems
- Basic Inventory Management knowledge
- Microsoft Office Expertise
- Understanding of Incoterms and Shipping Terminology
Benefits
- medical
- dental
- vision
- high matching 401k plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Relationship ManagementSAPOrder Entry SystemsInventory ManagementMicrosoft OfficeShipping TerminologyInvoicingDebit NotesCredit NotesDemand Planning
Soft skills
Customer CommunicationIssue ResolutionComplaint HandlingOrganizational SkillsPrioritizationCoordinationTeam SupportCustomer Expectations Management