Director of Customer Success Management
Hostaway
Public Sector Customer Success Manager
GitLab
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $88,200 - $189,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with our Public Sector customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
- Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
- Understand the customer journey and be able to guide them on future adoption
- Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
- Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
- Remain knowledgeable and up-to-date on GitLab releases
Requirements
- Due to government requirements, you must be a United States Person (defined as a U.S. Citizen, lawful permanent resident, refugee, or asylee) to be eligible for this position.
- Understanding of Git and typical branching strategies
- Knowledge of software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, DevSecOps
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Experience partnering with customers to define and achieve business outcomes
- Familiarity working with customers of sizes relevant to the assigned segment
- Exceptional verbal, written, organizational, presentation, and communications skills
- Project management experience & skills
- Strong technical, analytic, and problem-solving skills
- Alignment with our values, and willingness to work in accordance with those values
- Willingness to travel if needed and comply with the company’s travel policy
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Gitsoftware development lifecycledevelopment pipelinecontinuous integrationcontinuous deploymentDevSecOpscustomer successproject managementtechnical skillsanalytical skills
Soft skills
verbal communicationwritten communicationorganizational skillspresentation skillsproblem-solving skillscustomer satisfactionadoption strategiesretention strategiescollaborationalignment with values
