Customer Success Manager

• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
• Define and drive the marketing strategy for each client
• Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
• Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
• Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
• Expand client relationships by growing services delivered and revenues generated within your accounts
• Generate client referrals that result in new RYNO clients
• Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
• Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
• Mentor Client Success Coordinators
• Build strong relationships with both clients and the RYNO team
• Additional job duties as assigned by management

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