Senior Program Manager, People Operations
GitLab
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $94,100 - $201,600 per year
Job Level
Tech Stack
About the role
- Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations.
- Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today.
- Design future state processes that improve efficiency, scalability, and service delivery across People Operations.
- Partner with cross-functional teams, including Talent Acquisition, IT, payroll, legal, compliance, and People Operations leads, to understand upstream and downstream handoffs.
- Create process inventories, supporting documentation, and clear artifacts that teams can use to align on how services should work.
- Develop roadmaps that outline the changes, sequence, and partnerships needed to move from current state to future state.
- Support implementation planning by working with operations leads and other partners, while keeping your primary focus on process analysis and design.
- Enable team members with practical tools and approaches for documenting and analyzing simpler processes so the function can build this capability over time.
Requirements
- Business process analysis and documentation for complex workflows that include both system-driven and manual steps across HR operations, process improvement, or similar operational environments.
- Process design and documentation with the ability to create current state and future state process designs, including RACI matrices, SLAs, decision trees, and cross-functional handoff documentation, and translate them into clear requirements for tools like ServiceNow and Workday.
- Cross-functional collaboration and communication to work effectively with technical and non-technical teams, ask probing questions, synthesize input, present recommendations in plain language, and align handoffs across partner functions.
- Analytical and data-driven problem solving to review ticket datasets, process steps, system configurations, or spreadsheets, identify patterns and gaps, and use insights to prioritize improvements and support business cases.
- Self-directed execution and prioritization with comfort defining a work plan, managing competing priorities, and building structure in environments with limited precedent.
- Familiarity with HR systems and service delivery tools such as HRIS platforms and case management systems, with the ability to support process design in environments that use tools like Workday and ServiceNow.
- Additional relevant experience in areas such as HR service delivery models, shared services, process improvement methods, knowledge base or self-service program development, SLA and service catalog design, automation and workflow tools, process maturity frameworks, global workforce support, or GitLab workflows.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process analysisprocess designdocumentationRACI matricesSLAsdecision treesdata-driven problem solvingprocess improvementworkflow designprocess maturity frameworks
Soft Skills
cross-functional collaborationcommunicationanalytical thinkingself-directed executionprioritizationsynthesizing inputpresenting recommendationsaligning handoffsasking probing questionsmanaging competing priorities