GitLab

Program Manager

GitLab

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $83,160 - $178,200 per year

About the role

  • Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle
  • Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
  • Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program
  • Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
  • Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes
  • Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
  • Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
  • Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting
  • Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered
  • Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives

Requirements

  • Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone
  • Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders
  • Top Secret Security Clearance a plus
  • PMI Certification(s) or similar industry certifications a plus
  • Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
  • Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams
  • Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs
  • Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes
  • Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs; experience with DevOps tooling or platforms is a plus
  • A continuous improvement mindset, with a track record of collaborating with peers and leadership to identify inefficiencies, propose process improvements, and drive meaningful changes to delivery practices and team operations
  • Comfort leading program-level meetings and driving progress across multiple workstreams
  • Willingness to complete GitLab Project Management certification within 2 months of starting in the role
Benefits
  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program planningforecastingreportingdelivery metricsagile methodologyproject managementchange managementbudget managementrisk managementdependency management
Soft Skills
relationship buildingstakeholder managementcommunicationcollaborationorganizational skillsleadershipproblem-solvingadaptabilitystrategic thinkingcontinuous improvement
Certifications
PMI CertificationTop Secret Security ClearanceGitLab Project Management certification