Demo Architect
GitLab
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $103,600 - $222,000 per year
About the role
- Build and maintain tools, applications, and workflows that support demos, workshops, trials, and internal test environments.
- Expand the Demo Architect Portal to improve automation, self-service, and scalability for field teams and partners.
- Provision and support infrastructure that enables hands-on customer experiences across GitLab.com, demo instances, and internal environments.
- Collaborate with Solutions Architects, Account Executives, Customer Success, Marketing, Revenue Operations, UX, and Engineering to understand needs and deliver practical technical solutions.
- Learn and document go-to-market workflows (e.g., how teams run demos/workshops/trials) and automate the steps that waste time.
- Create technical workshop assets and enablement content that support pre-sales and technical selling for individual contributors.
- Advise on sales opportunities when specialized technical demo support or custom solutions are needed.
- Improve the presenter experience by reducing manual setup work and making demo workflows easier to use and repeat.
- Support internal teams that rely on demo or test infrastructure, helping keep those environments available and useful.
- Troubleshoot urgent demo/workshop environment issues under pressure and communicate status clearly to stakeholders.
Requirements
- Experience building software, systems, or internal tools that support technical users or business teams.
- Ability to deliver production-grade software and automation with attention to reliability, maintainability, and documentation.
- Ability to work across application development and infrastructure, with comfort navigating provisioning, automation, and service workflows.
- Familiarity with monitoring/observability tools to shorten investigation time when something breaks.
- Comfort communicating and collaborating with technical and non-technical stakeholders across Sales, Solutions Architecture, Customer Success, Marketing, UX, and Engineering.
- Understanding of how to design and iterate on solutions for usability and repeatability, not just technical correctness, with awareness that the end user may be a seller or Solutions Architect.
- Ability to operate independently in a remote, asynchronous environment, with willingness to travel periodically for team offsites and occasional in-person planning/whiteboarding sessions.
- Exposure to technical demos, workshops, trials, or enablement assets, and/or interest in learning the pre-sales context; transferable experience from software engineering, site reliability engineering, systems engineering, solutions architecture, or similar technical paths.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software developmentautomationinfrastructure provisioningmonitoring toolsobservability toolstechnical documentationproduction-grade softwareapplication developmentservice workflowstechnical demo support
Soft Skills
communicationcollaborationproblem-solvingindependenceadaptabilityattention to detailuser-centered designtime managementstakeholder managementteamwork