GitLab

Director, Renewals, EMEA

GitLab

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Job Level

Lead

About the role

  • Lead customer retention across EMEA through proactive planning, management, and execution of renewals with customers and internal stakeholders.
  • Develop and communicate the regional renewals strategy, helping prioritize team efforts, initiatives, and goals in support of business outcomes.
  • Own and drive the renewals process in collaboration with Sales, Customer Success, channel partners, Revenue Operations, and Legal.
  • Hire, coach, and support a high-performing renewals team, with a focus on accountability, development, and delivery against key performance indicators.
  • Continuously improve renewals processes, policies, and playbooks to increase predictability, efficiency, and customer satisfaction.
  • Identify and manage renewal risk and expansion opportunity across the region while maintaining visibility into the renewals forecast.
  • Drive improvements in systems, data quality, and automation to support more effective renewals execution and stronger operational insight.
  • Negotiate and execute renewal agreements in alignment with customer goals and internal policies while helping the organization meet retention-focused metrics.

Requirements

  • Experience leading renewals, retention, sales, or related customer-facing functions in a SaaS or subscription business.
  • Demonstrated ability to deliver against revenue-related goals and operate effectively in a fast-paced, evolving environment.
  • Experience developing, leading, and growing teams, with a people-first approach to coaching and performance management.
  • Strong ability to work across functions and influence stakeholders with different priorities, including Sales, Customer Success, channel teams, Revenue Operations, and Legal.
  • Data-informed decision-making skills, including experience using systems, reporting, and process improvements to increase operational effectiveness.
  • Understanding of both direct and channel go-to-market motions and how they affect the renewals lifecycle.
  • A values-aligned leadership style with the ability to model collaboration, transparency, and accountability in a remote environment.
  • Ability to use GitLab.
Benefits
  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewals managementcustomer retentionrevenue forecastingdata analysisprocess improvementnegotiationperformance managementSaaSsubscription businessgo-to-market strategy
Soft Skills
leadershipcoachingaccountabilitycollaborationinfluencecommunicationadaptabilityteam developmentcustomer satisfactiontransparency