Billing Operations Analyst
GitLab
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $58,800 - $126,000 per year
About the role
- Review billing-related transactions and approve, adjust, or reject opportunities according to established guidelines.
- Support subscription validation, invoice generation, and day-to-day billing execution across your assigned billing queue and regional portfolio.
- Process system workflows that sync quote and billing information between Salesforce and Zuora Billing.
- Monitor and maintain billing case queues, including Zendesk and Salesforce cases, and respond to billing questions and escalations in a timely way.
- Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks.
- Investigate standard and complex deal configurations, resolve billing issues, and escalate concerns to partner teams when needed.
- Partner with Sales Operations, Revenue Accounting, Accounts Receivable, and other cross-functional teams to support policy-aligned billing outcomes.
- Participate in user acceptance testing, process improvements, training support, and change management related to billing systems and automation.
Requirements
- Experience working in a high-volume billing environment, ideally with subscription-based billing processes.
- Strong attention to detail and the ability to maintain accuracy across transactional and reconciliation work.
- Comfortable learning and using complex systems, with working knowledge of Zuora Billing, Salesforce CRM, and Google Workspace tools such as Gmail, Docs, and Sheets.
- Ability to work independently, manage priorities, and meet deadlines in a fully remote, asynchronous environment.
- Sound judgment when reviewing transactions, applying guidelines, and identifying when issues should be escalated.
- Clear written and verbal communication skills for working with internal stakeholders and responding to billing-related questions.
- A collaborative approach to working with cross-functional partners across the quote-to-cash process.
- Experience supporting documentation, training, testing, or continuous process improvement is helpful.
- Familiarity with Slack is preferred but not required.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing reconciliationsubscription-based billingtransaction processingdata accuracyuser acceptance testingprocess improvementschange management
Soft Skills
attention to detailindependent worktime managementsound judgmentclear communicationcollaboration