Professional Services Engineer
GitLab
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Uses a consultative approach to customer engagements
- Does not focus on just “doing the work”
- Looks for opportunities to help the customer achieve their vision more effectively and efficiently
- Delivers on SOW with guidance from technical architects
- SOW scope may include:
- Installation and configuration of GitLab solutions in the customer environment
- Provide technical training sessions remotely and/or on-site
- Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.
- Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
- Develop and implement migration plans for customer VCS & data migration
- Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements
- Documents opportunities to help the customer achieve their vision more effectively and efficiently
- Communicate opportunities to the customer project and account team
- Supports engagement managers on quoting and scoping of SOWs
- Document and implement improvements for Professional Services engagement processes
Requirements
- Professional exposure with one or more IaC/CaC technologies:
- Terraform
- Ansible
- Packer
- Puppet
- Chef
- Professional exposure with one or more cloud providers:
- AWS
- GCP
- Azure
- Proficient in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
- Experience using, deploying, or configuring GitLab
- Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
- Positive disposition and solution-oriented mindset
- Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
- Self-motivated and self-managing, with strong organizational skills
- Shares GitLab values, and work in accordance with those values
- Ability to thrive in a fully remote organization
- ~20% travel may be required
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TerraformAnsiblePackerPuppetChefAWSGCPAzureGitLabVCS
Soft Skills
effective communicationsolution-oriented mindsetself-motivatedorganizational skillsconsultative approachpositive dispositionability to thrive in remote workfast-paced environment adaptabilityconsensus buildingstatus updates