Senior Director, Enterprise Technology – AI
GitLab
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
About the role
- Lead and scale Enterprise Technology & AI delivery in India, ensuring consistently high-quality outcomes across Salesforce, CPQ, and other enterprise applications that support GitLab's global business.
- Establish and continuously improve delivery frameworks, quality metrics, and rigorous QA and release management practices that reduce defects and increase production stability for India-based teams.
- Serve as the primary ETA site leader for India, driving operational excellence, fostering a collaborative, async-first work environment, and representing India operations within the CIO leadership team.
- Build, grow, and develop high-performing India-based teams by leading hiring, onboarding, coaching, and talent development, while maintaining a strong, inclusive culture through ongoing growth and scaling.
- Own and optimize engineering practices and technical standards across India delivery teams, including agile methodologies, CI/CD pipelines, code review processes, documentation, and technical debt management.
- Champion AI and automation adoption across ETA India, identifying and executing on opportunities to use AI tools to improve productivity, code quality, testing automation, and operational efficiency.
- Partner closely with global functional leaders such as the VP of Business Systems and VP of Data to translate strategy and roadmaps into executable delivery plans for India, providing clear visibility into progress, risks, and dependencies.
- Oversee and mature vendor and partner management in India by setting governance models, managing contracts and SLAs, and driving continuous improvement in cost, quality, and delivery performance.
Requirements
- Extensive experience in business technology and enterprise systems, including leading distributed technology teams supporting global stakeholders.
- Proven track record scaling India-based technology operations for global stakeholders.
- Deep expertise across enterprise platforms such as Salesforce (including CPQ), ERP systems (for example, NetSuite or similar), AI tools, IT service management, and integration technologies.
- Hands-on experience with testing automation, QA practices, and release management processes that improve stability and reduce defects.
- Strong understanding of agile methodologies, DevOps practices, and CI/CD pipelines, with the ability to set and enforce engineering and delivery standards across multiple teams.
- Effective leadership and people management skills suitable for a senior director-level role, with experience hiring, mentoring, and developing high-performing technical and operations teams in the India context.
- Experience managing complex vendor and partner ecosystems, including vendor selection, contract negotiation, SLA management, and performance optimization for India-based delivery.
- Ability to operate effectively in a matrixed, all-remote environment, partnering with global functional leaders on strategy while owning execution, quality, and outcomes for India-based teams.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceCPQERP systemsNetSuiteAI toolstesting automationQA practicesrelease managementagile methodologiesCI/CD pipelines
Soft Skills
leadershippeople managementmentoringcollaborationcommunicationoperational excellenceinclusive culturetalent developmentstrategic planningproblem-solving