GitLab

Manager, Customer Success Engineers

GitLab

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $107,100 - $229,500 per year

About the role

  • Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business.
  • Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning.
  • Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes.
  • Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts.
  • Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale.
  • Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value.
  • Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams.
  • Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience.

Requirements

  • Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.
  • Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.
  • Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths.
  • Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches.
  • Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders.
  • Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives.
  • Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions.
  • Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab’s platform and evolving DevSecOps practices.
Benefits
  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
DevSecOpssource code managementCI/CDAgile planningtechnical enablementsoftware developmentdata analysisprogram designcustomer successperformance indicators
Soft skills
leadershipmentoringcoachingcollaborationcommunicationcustomer engagementtranslating technical conceptsinfluencinggrowth mindsetadaptability