Customer Success Engineer, EMEA
GitLab
SDLC
Salary
💰 $77,700 - $166,500 per year
Job Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- GitLab is an open-core software company that develops the AI-powered DevSecOps Platform used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world.\n
- The Customer Success Engineering team focuses on the themes of align, enable, and expand. In this role, the Customer Success Engineer provides subject matter expertise on GitLab technical and product solutions and best practices.\n
- CSEs work alongside CSMs to provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.\n
- What you’ll do includes engaging with customers via Zoom calls and emails, providing technical and solution guidance during post-sales, and driving adoption and value.\n
- You’ll align with Account Executives and Renewals Managers to provide customer-facing SME support based on customer objectives.\n
- You’ll develop and collaborate on customer workshops, demos, and other enablement, and maintain specialty competency in GitLab technologies.\n
- GitLab supports you with benefits, flexible PTO, ERGs, equity, development funds, parental leave, and home office support
Requirements
- Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement\n
- Proficiency using DevSecOps tools or highly technical tooling in adjacent fields\n
- Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations\n
- Technical experience in development or systems engineering\n
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions\n
- Have demonstrated the ability to become a trusted technical advisor to customer and business leaders\n
- Exceptional verbal, presentation, and written communication skills\n
- Excellent time management and ability to work with several different teams at any given time
