Customer Success Engineer
GitLab
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $103,600 - $166,500 per year
Tech Stack
About the role
- Provide technical consultancy and solution guidance to customers through Zoom calls and written communication, helping them solve day-to-day challenges with GitLab.
- Drive measurable customer value and product adoption that supports renewals and expansion, with a focus on the group across APJ.
- Deliver technical, architectural, and best practice guidance for GitLab use cases across source code management, continuous integration and continuous delivery, DevSecOps, and Agile planning.
- Partner closely with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans.
- Plan and deliver customer workshops, demos, and enablement sessions to help teams adopt GitLab effectively and confidently.
- Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.
- Contribute to scalable enablement by improving documentation and sharing knowledge through internal and external channels (for example, tutorials or technical content).
- Mentor and support colleagues and customers as they develop technical competency, fostering a culture of continuous learning and growth.
- Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to customers and internal stakeholders.
Requirements
- Ideally some experience providing technical consultancy and solution guidance to customers through video calls and written channels.
- Familiarity with GitLab use cases across source code management, continuous integration and continuous delivery (CI/CD), DevSecOps, and Agile planning (you don't need to know all of these deeply).
- Some hands-on experience with DevSecOps and adjacent technical tooling, or strong foundational knowledge to learn these areas.
- A background in software development, systems engineering, or a related technical field (or equivalent hands-on technical experience).
- Experience driving meaningful outcomes for customers or end-users, or a track record of making an impact in technical projects.
- Comfort collaborating with account and sales teams to align technical solutions with business objectives.
- Interest in developing and delivering technical workshops, demos, or enablement sessions (or eagerness to learn this skill).
- Strong communication skills, with the ability to explain complex technical topics clearly in writing and verbally.
- Ability to juggle multiple priorities and manage time effectively in a remote, asynchronous environment.
- Interest in supporting customers across APJ and willingness to adapt your communication style to different cultures and working styles.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GitLabsource code managementcontinuous integrationcontinuous deliveryDevSecOpsAgile planningtechnical consultancysolution guidancesoftware developmentsystems engineering
Soft Skills
communication skillscollaborationtime managementmentoringcustomer engagementproblem-solvingadaptabilityorganizational skillscontinuous learningprioritization