Execute product development and lifecycle activities for GWC-developed products and integrated systems, including executing testing, system configuration, and integration work across platforms and tools, under the guidance of the Senior Product Manager.
Document user stories, product requirements, and technical specifications, including acceptance criteria and implementation details.
Track and analyze feature requests and user feedback to inform product improvements.
Perform User Acceptance Testing (UAT) by executing test cases, analyzing system behavior, and documenting bugs with reproducible steps and relevant system context.
Prepare release notes and contribute to internal communications about product updates.
Write and maintain SQL queries and perform data analysis to evaluate product performance, user behavior, and system outcomes.
Utilize Google Analytics or similar web analytics platforms to monitor website performance, analyze user behavior, and surface insights that inform product decisions.
Investigate and troubleshoot product-related issues by diagnosing root causes within underlying systems, data flows, and integrations, and escalate bugs to engineering partners as needed.
Monitor system performance and proactively identify risks, anomalies, or areas for improvement.
Build lightweight automations, scripts, or workflows to improve product operations and support efficiency.
Serve as a technical point of contact for internal teams and external users by responding to product-related inquiries and troubleshooting issues.
Implement website and product updates, including content deployment, feature configuration, and system adjustments across platforms.
Utilize HTML/CSS and CMS tools to support front-end updates and platform improvements
Maintain and improve technical documentation, FAQs, and internal resources by documenting recurring issues, root causes, and system behaviors.
Analyze common user questions and support trends to inform documentation improvements and product enhancements.
Partner with technical and non-technical stakeholders to translate requirements, clarify system behavior, and support alignment on product updates.
Create and maintain internal documentation and resources, including flowcharts that map technical workflows and system integrations, leveraging enterprise AI tools where appropriate.
Support internal staff in navigating GWC-developed products and related administrative tools through training, guidance, and updates.
Leverage our Enterprise Project Management workspace to coordinate technical support, user resources, and communications efforts.

Requirements

Bachelor’s degree in a technical or analytical field such as Computer Science, Information Systems, Engineering, Mathematics, Statistics, Economics, or a related field (or equivalent practical experience).
0–2 years of experience in product management, human centered design, product development, technical support, data analysis, technical consulting, or related technical roles (internships and academic projects welcome).
Foundational experience with SQL, Python, Tableau, or similar data analysis tools, demonstrated through coursework, internships, or personal projects.
Familiarity with web technologies (HTML/CSS) or other programming/scripting languages through coursework, internships, or personal projects.
Familiarity with prompt engineering and human-in-the-loop (HITL) workflows for large language models (LLMs).
Comfort working with technical systems, troubleshooting issues, and analyzing system behavior, and quickly learning new tools and technologies
Strong analytical and problem-solving skills, with the ability to break down complex systems and issues.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Passion for our mission to close the gender gap in technology fields through a commitment to diversity, equity, and inclusion.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythonTableauHTMLCSSUser Acceptance Testing (UAT)data analysissystem configurationintegrationlightweight automations

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communicationorganizational skillsattention to detailability to manage multiple prioritiescollaborationtechnical troubleshootinguser support