Girl Scouts of Northern Illinois

Customer Retention Specialist

• Participates in developing and implementing plans for membership growth and retention through the work of volunteers.
• Schedules and manages recruitment events in assigned areas approximately 2-3 times per week during peak seasons, either individually or with the assistance of volunteers.
• Delivers or supports the delivery of the Girl Scout Leadership Experience in designated areas until adults are trained and ready to serve as volunteers. In some cases, direct support of troops/girls will be required.
• Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of belonging to community groups, organizations, and other constituencies within the council area.
• Provides onboarding and ongoing support, supervision, conflict management, and direction to volunteers by interpreting council policies, standards, and procedures.
• Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.

Membership Growth & Retention Specialist