Gilytics AG

Customer Success Manager

• Understand our role in the industry.
• Shape the next generation of infrastructure: master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative change.
• Become a visionary connector: engage with industry leaders at key events and translate their needs into innovative solutions that redefine infrastructure planning.
• Create a dynamic customer partnership: develop a strategic customer engagement model that fosters continuous collaboration and empowers customers to achieve their vision.
• Serve our customers.
• Accelerate customer onboarding: plan and execute software rollouts for new customers, ensuring a smooth onboarding experience.
• Foster product adoption through expert training: conduct regular training sessions and provide updates on new product features to customers.
• Lead problem-solving workshops: organize customer workshops focused on use cases and best practices, collaborating with the technical team to address specific challenges.
• Build a dynamic customer community: design and run engaging customer events that foster collaboration and knowledge exchange.
• Architect future-proof solutions: identify customer pain points and design seamless product integrations that drive efficiency and innovation.
• Be the customer’s strategic partner: identify customers’ needs and create a vision of how our product integrates into processes and existing IT landscapes.
• Translate vision into reality: advocate for customers and resolve issues with support from the Gilytics product development team.
• Connect the innovation dots: bridge the gap between sales, customers, and product development to ensure a cohesive and dynamic innovation cycle.
• Ignite continuous engagement: keep clients engaged and regularly using Gilytics products.
• Be a strong member of the team.
• Champion customer priorities: manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutions.
• Drive strategic revenue expansion: identify upsell opportunities and ensure seamless subscription renewals to maximize customer lifetime value.
• Be the customer support champion: optimize the customer support process for efficient handling of inquiries and continuous improvement of the customer experience.
• Pioneer customer success metrics: define and measure key performance indicators that shape the future of customer engagement at Gilytics.
• Empower Sales & Marketing with product expertise: educate and support the Marketing and Sales teams to ensure product-related customer communication is efficient and timely.

Customer Success Manager – Energy & Geospatial Technology, German-speaking

Security Engineer

• Own end-to-end IT security and compliance across the organization.
• Build, maintain, secure, and monitor corporate endpoints, ensuring secure configuration, availability, and compliance.
• Lead system administration in a Microsoft 365 environment, including IAM, SSO, MFA, endpoint security, and user lifecycle management.
• Act as the technical owner of the Microsoft 365 environment, ensuring M365 services align with company security policies.
• Define, implement, and enforce IT security policies, standards, and best practices.
• Manage IT hardware, software, and SaaS tools, including procurement, inventory, and license compliance.
• Handle installation, configuration, and secure disposal of user devices in line with onboarding and offboarding processes.
• Provide internal IT support to corporate end users (remote-first environment).
• Implement security monitoring, logging, risk and vulnerability management, and incident response processes.
• Collaborate with engineering teams to embed security-by-design into infrastructure and CI/CD pipelines.
• Proactively identify risks and implement pragmatic, startup-friendly mitigation strategies.

IT Security Administrator

• Understand our role in the industry
• Shape the Next Generation of Infrastructure: Master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative change.
• Engage with industry leaders at key events, translating their needs into innovative solutions that redefine infrastructure planning.
• Develop a strategic customer engagement model that fosters continuous collaboration and empowers our customers to achieve their vision.
• Accelerate Customer Onboarding: Plan and execute software rollouts for new customers, ensuring a smooth onboarding experience.
• Conduct regular training sessions and provide updates on new product features to our customers.
• Organize workshops for customers focused on use cases and best practices, collaborating with the technical team to address specific challenges.
• Design and execute engaging customer events, fostering collaboration and knowledge exchange.
• Identify customer pain points and design seamless product integrations that drive efficiency and innovation.
• Identify customers’ needs and create a vision of how our product integrates into processes and existing IT landscapes.
• Advocate for customers and resolve customer issues with the help of the Gilytics product development team.
• Bridge the gap between sales, customers, and product development, ensuring a cohesive and dynamic innovation cycle.
• Keep clients engaged and regularly using Gilytics products.
• Manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutions.
• Identify upselling opportunities and ensure seamless subscription renewals, maximizing customer lifetime value.
• Optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experience.
• Define and measure key performance indicators, shaping the future of customer engagement at Gilytics.
• Educate and support the Marketing and Sales teams to ensure product-related customer communication can be completed efficiently and in a timely manner.
• Travel to meet with the team at our office in Valencia.

Customer Success Manager – Energy & Geospatial Technology

• Own end-to-end IT security and compliance across the organization
• Build, maintain, secure, and monitor corporate endpoints, ensuring secure configuration, availability, and compliance
• Lead system administration in a Microsoft 365 environment, including IAM, SSO, MFA, endpoint security, and user lifecycle management
• Act as the technical owner of the Microsoft 365 environment, ensuring M365 services align with company security policies
• Define, implement, and enforce IT security policies, standards, and best practices
• Manage IT hardware, software, and SaaS tools, including procurement, inventory, and license compliance
• Handle installation, configuration, and secure disposal of user devices in line with onboarding and offboarding processes
• Provide internal IT support to corporate end users (remote-first environment)
• Implement security monitoring, logging, risk and vulnerability management, and incident response processes
• Collaborate with engineering teams to embed security-by-design into infrastructure and CI/CD pipelines
• Proactively identify risks and implement pragmatic, startup-friendly mitigation strategies.

IT Security Administrator – 50% workload, remote in EU

Frontend Engineer

• Implement new features and UI enhancements across the application
• Migrate legacy React class components to modern functional components using hooks
• Collaborate with the front-end lead on architectural decisions and technical direction
• Refactor large or complex components to improve performance, maintainability, and clarity
• Integrate front-end features with Django REST APIs, including authentication and error handling
• Debug and resolve issues across the codebase, including production defects
• Contribute to high-quality documentation for complex features, workflows, and architectural patterns
• Participate actively in code reviews, providing constructive feedback

Junior/Mid-Senior Frontend Developer, Remote in EU

• Own end-to-end IT security and compliance across the organization
• Build, maintain, secure, and monitor corporate endpoints, ensuring secure configuration, availability, and compliance
• Lead system administration in a Microsoft 365 environment, including IAM, SSO, MFA, endpoint security, and user lifecycle management
• Act as the technical owner of the Microsoft 365 environment, ensuring M365 services align with company security policies
• Define, implement, and enforce IT security policies, standards, and best practices
• Manage IT hardware, software, and SaaS tools, including procurement, inventory, and license compliance
• Handle installation, configuration, and secure disposal of user devices in line with onboarding and offboarding processes
• Provide internal IT support to corporate end users (remote-first environment)
• Implement security monitoring, logging, risk and vulnerability management, and incident response processes
• Collaborate with engineering teams to embed security-by-design into infrastructure and CI/CD pipelines
• Proactively identify risks and implement pragmatic, startup-friendly mitigation strategies