GILLIG

General

• Travel to customers’ location in the New York State area but may be required to travel outside that region as needed throughout the United States
• Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Troubleshoot supplier issues and facilitate resolution
• Perform and document failure analysis using field reports, photos as well as failed material analysis
• Act as liaison between customer and factory for resolution of difficult product issues
• Order ship short parts or broken/failed parts as needed to put bus in service
• Assist customer in ordering warranty or replacement parts as needed
• Recommend and authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for GILLIG buses
• Communicate plans with customers to resolve issues with repair process or field campaigns as required
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

Field Service Representative

Analyst

• Configure, maintain, and optimize SAP SuccessFactors Talent modules, including Compensation, Performance Management, Succession Planning, and Learning Management and serve as backup for other SuccessFactors modules such as EC, EC Payroll, Recruitment, Onboarding etc.
• Support Workforce Analytics and reporting capabilities to enable data-driven HR decisions
• Partner with HR stakeholders to gather requirements, conduct gap analysis, and translate needs into scalable system solutions
• Design and support business processes, workflows, and business rules across talent-related modules
• Lead or support implementation and enhancement of new modules and features
• Manage system testing activities including unit testing, UAT coordination, and regression testing
• Support biannual SuccessFactors releases, including impact analysis and implementation of enhancements
• Ensure data integrity through audits, validation processes, and governance best practices
• Develop and maintain documentation, standard operating procedures, and training materials
• Partner with IT and external vendors to support integrations between SuccessFactors and downstream systems (e.g., payroll, benefits, finance)
• Analyze and troubleshoot integration issues, data discrepancies, and system errors
• Support data migration activities including data validation, imports, and transformation
• Utilize knowledge of APIs, OData, middleware platforms (e.g., SAP CPI, Boomi), and data structures to support system connectivity
• Collaborate on integration design and ensure alignment with system architecture and business requirement
• Design and develop reports, dashboards, and analytics to support HR and business decision-making
• Leverage SuccessFactors reporting tools and advanced Excel to analyze workforce trends and metrics
• Act as a liaison between HR, IT, and business teams to ensure alignment and effective system utilization
• Provide end-user support and training to enhance system adoption and user experience
• Lead or support HR technology projects and continuous improvement initiatives
• Support other HR activities as needed within the HR department

Field Service Representative

Senior HRIS Analyst, SAP SuccessFactors