Manager

• Develop and manage business relationships with office staff at key accounts, including providers and specialty pharmacies, to facilitate patient access to Gilead’s products.
• Serve as a local access and reimbursement expert on access and reimbursement policies, processes, and practices, providing strategic education and support to internal and external stakeholders.
• Assist the internal patient support program team in enhancing hub and FRM processes (streamline benefit verification, improve education on prior authorizations) to expedite treatment initiation.
• Oversee processes for providers to enroll patients in Gilead patient support programs and work directly with case managers to resolve complex patient access questions.
• Communicate changes in formulary or reimbursement processes and educate accounts on requirements like medical exceptions and prior authorization.
• Collaborate with cross-functional internal and external stakeholders to create instructional resources for providers and office staff on reimbursement best practices.
• Increase coordination with the Gilead HUB to improve communication between FRMs and case managers and provide efficient support to accounts.
• Identify bottlenecks in the prescription journey, utilize technology tools to respond to high-need cases, and continuously improve workflows.
• Demonstrate cultural awareness, open-mindedness, and flexibility; embody a collaborative approach focused on individual patient access and positive outcomes.

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