GigaStar

Customer Support

• Deliver an exceptional customer experience to GigaStar customers via phone and email
• Escalate/resolve software inquiries by partnering with internal departments and customers to provide timely and effective resolution to questions and issues.
• Operate with GDPR and regulatory compliance, data security, and cybersecurity in mind
• Use metrics and data-driven decision-making to arrive at correct tactical decisions and process improvement
• Assist in exploring additional support tools, including chatbots, AI, etc.
• Assist with day-to-day operations for all GigaStar products and services.
• Identify technical and strategic opportunities for improvement in our quality of work and influence change by identifying root causes and implementing scalable solutions
• Identify potential challenges and blockers for customers and help proactively solve them
• Help lead account reviews and surveys to ensure high levels of customer satisfaction
• Drive continuous product improvement by acting as a liaison between customers and product teams, surfacing stories and data to help improve the product and customer experience

Customer Experience Specialist

Account Manager

• Own the partnership and sales cycle along with outreach and social selling efforts
• Conduct market research to identify key targets and evaluate Creators’ needs
• Master the GigaStar methodology and framework
• Identify, prospect, and connect with YouTube Creators within targeted categories
• Actively seek new partnership opportunities through email, text, cold calling, networking, and social media, with the discipline for diligent follow-up
• Schedule meetings via video chat with potential Creators to understand their goals and clearly articulate GigaStar’s benefits, model, and process
• Simplify complex ideas in a persuasive manner that clearly articulates the value proposition
• Manage a book of business through existing relationships and inbound leads
• Possess a knack for customizing sales conversations to each prospect’s needs
• Attend yearly in-person Creator-focused conferences and events on behalf of GigaStar
• Help negotiate/close deals and assist in providing a white glove service experience
• Collaborate with team members to achieve better results and incorporate customer feedback into the product
• Proactively suggests ideas to improve the pitch and onboarding process
• Record customer information and interactions in the company’s CRM software

Customer Experience Specialist

Partnerships Manager