Customer Experience Specialist

GigaStar

Customer Experience Specialist at GigaStar engaging with users in the Creator Economy and finance sector. Delivering support and ensuring customer satisfaction for financial product inquiries.

Posted 5/23/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Deliver an exceptional customer experience to GigaStar customers via phone and email
Escalate/resolve software inquiries by partnering with internal departments and customers to provide timely and effective resolution to questions and issues.
Operate with GDPR and regulatory compliance, data security, and cybersecurity in mind
Use metrics and data-driven decision-making to arrive at correct tactical decisions and process improvement
Assist in exploring additional support tools, including chatbots, AI, etc.
Assist with day-to-day operations for all GigaStar products and services.
Identify technical and strategic opportunities for improvement in our quality of work and influence change by identifying root causes and implementing scalable solutions
Identify potential challenges and blockers for customers and help proactively solve them
Help lead account reviews and surveys to ensure high levels of customer satisfaction
Drive continuous product improvement by acting as a liaison between customers and product teams, surfacing stories and data to help improve the product and customer experience

Requirements

What you’ll need

2+ years of experience in a fast-paced SaaS support role for financial or fintech services
Have active Series 7/63 Licenses, or have a degree in Finance, Economics, or Accounting, and be willing to obtain the licenses within 3 months of hire.
Experience using ticketing software, such as Zendesk, HubSpot for Service, LiveAgent, Intercom, etc.
Knowledge of crypto fundamentals, including wallets, transfer of assets, etc.
Strong administrative and compliance acumen, strategic thinking, and operational rigor
Ability to work cross-functionally with various teams
Track record of multitasking customer needs and prioritizing efficiently
Highly motivated, personable self-starter with entrepreneurial drive and exceptional attention to detail.
Be able to adapt and exercise regulatory-compliant responses to solve technical issues as well as explain potentially user-generated errors.
Excellent written and verbal English communication skills.
High EQ and empathy with a passion for customer success and bottom-line impact
Team player who possesses a desire and ability to work in a fast-paced, goal-oriented early-stage start-up with massive potential!

Benefits

Comp & perks

Generous stock options
Excellent benefits package, including Blue Cross Blue Shield Medical/Dental
100% company-paid life insurance benefits
ST/LT disability
401K
Paid Parental Leave
Employee Assistance Programs, including access to work/life specialists, life planning consultants, and sessions with a licensed professional counselor through Tava Health
Tuition reimbursement program
Monthly wellness stipend
Laptop / required accessories for your remote work setup
Diverse and multicultural work environment
Engaged team culture with monthly teamwide activities
Flexible paid time off, including vacations and holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS supportdata-driven decision-makingcompliance acumenstrategic thinkingoperational rigorcrypto fundamentalsticketing softwareprocess improvementcustomer experiencetechnical issue resolution

Soft Skills

customer successhigh EQempathymultitaskingprioritizationcommunicationteam playerself-starterattention to detailadaptability

Certifications

Series 7 LicenseSeries 63 Licensedegree in Financedegree in Economicsdegree in Accounting