Design, develop, enhance, and document core IT systems and services across our hybrid environment
set standards and methods for new solutions and guide adoption across teams
Administer and improve the enterprise stack including Cloud infrastructure (Azure, GCP, AWS, OCI)
identity and device management (Okta, Azure AD, Jamf, Intune)
collaboration and productivity platforms (Slack, Zoom, Microsoft 365/Exchange Online)
and ITSM (Jira Service Management)
Build and maintain automation workflows to eliminate toil, generate actionable reporting, and enforce controls
ensure all work is fully documented and adheres to rigorous change management
Translate stakeholder requirements into scalable, secure solutions; create clear implementation plans, determine methods and procedures, and deliver on agreed timelines.
Define and maintain clear intake, prioritization, and service catalog entries
keep high‑quality knowledge base and self‑service content current and discoverable
Deliver timely, audience‑appropriate communications for incidents, maintenance, and changes
coordinate executive and stakeholder readouts and post‑incident updates
Instrument user experience and satisfaction (e.g., CSAT/CES, adoption) and drive backlog/priorities based on insights
partner with fellow IT Ops team members to reduce repetitive requests and increase self‑service
Lead complex troubleshooting and root‑cause analysis
drive post‑incident corrective actions and systemic improvements with measurable outcomes
Establish and report operational KPIs and SLAs
use data to continuously improve reliability, performance, security, and cost
Mentor and upskill teammates; provide subject‑matter guidance across adjacent domains
champion IT service delivery best practices and contribute to policy and standard development
Lead or contribute to multiple concurrent projects; partner with cross‑functional departments to support tooling, integrations, and collaboration needs.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or related field
typically 8+ years of related experience with a Bachelor’s, or 6+ with a Master’s, or equivalent
Significant enterprise ownership as an IT Systems Administrator/Engineer
deep experience in Azure infrastructure and Microsoft Windows Server
Proven scripting and automation expertise
Strong working knowledge of Jamf and Intune for device management
Okta and Azure AD for identity and access management
Hands-on administration of Slack, Zoom, Microsoft 365/Exchange Online, and Jira Service Management
Solid understanding of ITSM; practiced in project planning, change management processes and documentation
Demonstrated success leading complex, cross-functional initiatives and advising others on challenging technical matters
Demonstrated customer-service excellence through established or improved SLAs, improved CSAT/CES, and increased self-service.

Benefits

health and other insurances such as life and disability
savings accounts such as a retirement plan with company matching contributions or similar
paid time off (holidays, vacation, and sick)
tuition reimbursement
employee assistance program (EAP)
business travel accident insurance
employee discounts
employee referral program
Profit Interest Units plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

AzureGCPAWSOCIidentity managementdevice managementscriptingautomationITSMchange management

Soft skills

communicationleadershiptroubleshootingroot-cause analysismentoringcollaborationproject planningcustomer servicestakeholder managementproblem-solving