Director of Digital – Program Innovation
Gifthealth
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $142,026 - $177,533 per year
Job Level
About the role
- Leads the design and implementation of client digital and technology-enabled solutions, partnering with internal teams and external vendors to automate critical workflows such as Prior Authorization (PA) and electronic Benefits Verification (eBV)
- Champions innovations that improve operational efficiency, scalability, and patient and provider experience across direct-to-consumer pharmacy and patient support programs
- Transitions client pilots into scalable, production-ready programs by aligning product capabilities with pharmacy operations and client workflows
- Drives alignment of digital workflow optimization and automation roadmaps across key client initiatives
- Maintains structured governance over innovation timelines, integration milestones, and delivery execution
- Collaborates with Product, Engineering, Pharmacy Operations, Data & Insights, and Client Success teams to operationalize innovation and align technology initiatives with business and commercialization goals
- Monitors adoption, performance, and compliance of digital solutions, partnering with Client Success and analytics teams to ensure regulatory integrity and drive continuous optimization and expansion
Requirements
- 10+ years of experience across pharmacy operations, digital health platforms, or tech-enabled healthcare services (Required)
- Experience working with digital pharmacy fulfillment or direct-to-consumer healthcare platforms, including translating client and partner needs into scalable operational solutions (Required)
- Demonstrated success partnering cross-functionally with Product, Engineering, Operations, and Client Success teams to operationalize technology-enabled healthcare programs in high-growth environments (Required)
- Experience scaling digital programs in regulated environments (Required)
- Experience supporting pharmaceutical manufacturer programs, patient support services, or pharmacy-enabled patient access initiatives (Preferred)
- Experience in specialty pharmacy or HUB-adjacent digital environments (Preferred)
- Knowledge of digital healthcare or DTC pharmacy operating models and commercial financial literacy (Required)
- Knowledge of payer workflows, Prior Authorization (PA), electronic Benefits Verification (eBV), or patient support program operations (Preferred)
- High level cross-functional leadership and influence skills (Required)
- Strategic thinking with execution rigor skills (Required)
- Excellent written, verbal, and interpersonal communication skills (Required)
- Strong time management and governance modeling skills (Required)
- Ability to align technology capabilities with business objectives (Required)
- Ability to transition pilots into production-scale programs (Required)
- Ability to provide thought leadership and mentorship (Preferred)
- Ability to anticipate change impacts, support operational readiness, and drive adoption of new digital solutions across diverse user groups (Preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital health platformspharmacy operationsdigital pharmacy fulfillmentoperational solutionsscalable programsregulatory compliancePrior Authorization (PA)electronic Benefits Verification (eBV)patient support programscommercial financial literacy
Soft Skills
cross-functional leadershipstrategic thinkingexecution rigorcommunication skillstime managementgovernance modelingthought leadershipmentorshipanticipating change impactsoperational readiness