Director of Operations
Gifthealth
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $98,000 - $123,000 per year
Job Level
About the role
- Leads and develops the Operations team, ensuring excellent employee experience through coaching, performance management, training, and clear communication of roles and expectations
- Manages workload and priorities, assigning daily tasks based on organizational needs and individual team capacity
- Ensures exceptional client experience, overseeing client communication, meeting preparation, follow-up actions, and monthly billing and reconciliation activities
- Monitors and drive performance, reviewing daily, weekly, and quarterly KPIs and guiding program managers to address opportunities for improvement
Requirements
- Bachelor’s degree in business administration or related field (Required)
- 5+ years of experience in operations/client service management role with extensive client interaction experience (Required)
- Knowledge of workflow management, service delivery standards, and client relationship dynamics; compliance, quality assurance, and regulatory requirements; operational metrics, KPI, dashboards, and data-driven performance management (Required)
Benefits
- Health insurance
- 401(k)
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementtrainingworkflow managementservice delivery standardsclient relationship managementcompliancequality assuranceoperational metricsKPIdata-driven performance management
Soft Skills
leadershipcoachingcommunicationorganizational skillstask managementclient serviceperformance monitoringproblem-solvingteam managementinterpersonal skills
Certifications
Bachelor’s degree in business administration